CCaaS Account Executive - MidMarket

Cisco•Atlanta, GA

4d•Hybrid

About The Position

You will be part of Cisco’s Collaboration sales organization, focused on delivering Customer Experience (CX) solutions that transform customer and employee experiences. This team partners closely with customers to modernize engagement strategies, leveraging cloud, AI, and integrated collaboration technologies to drive meaningful business outcomes. As a CCaaS Account Executive in the regional territory, you will serve as a strategic advisor to customers, helping them navigate complex business and technology decisions. You will bring deep architectural expertise and a consultative sales approach to position Cisco’s CX portfolio (CCaaS, AI and CPaaS) as a critical enabler of customer experience transformation. You will influence decision-makers, shape solution strategies, and drive revenue growth by aligning Cisco’s capabilities with customer priorities.

Requirements

5+ years of SaaS/ Contact center / software sales experience
Excellent executive presentation, written and verbal communication skills
Return on investment and outcome-based sales experience
Familiarity with key competitors such as Genesys, Amazon, Five 9, InContact, Avaya
Some travel throughout the US or within the region

Responsibilities

Build trusted relationships across the customer buying center, including IT, LOB leaders, and executive stakeholders
Lead consultative discovery to uncover business challenges, technical requirements, and desired outcomes
Influence customer decision-making by articulating the value of Cisco’s CX solutions
Manage and drive the partner strategy within the region.
Apply deep expertise in CX and adjacent architectures to design tailored, outcome-based solutions
Partner with Solution Engineers, Partners and cross-functional teams to shape technical strategy and account plans
Lead technical discussions, proof of concepts (POCs), and proof of value (POV) engagements
Drive complex sales cycles from qualification through proposal and close
Develop compelling business cases, proposals, and solution narratives aligned to customer objectives
Forecast accurately and contribute to pipeline development and deal progression
Leverage market intelligence and competitive insights to differentiate Cisco’s offerings
Incorporate competitive positioning into account strategies and customer-facing materials
Continuously refine knowledge of industry trends, customer needs, and emerging technologies
Collaborate with product, engineering, and business units to align solutions with market needs
Work with the Collaboration, renewals, and Partner organizations to position the Cisco CX solution with the customer needs.
Provide feedback from customer engagements to influence product roadmap and innovation
Work across theater resources to scale impact and drive consistent execution

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer