Partner Solutions Engineer - CCaaS

Cisco • Richardson, RI

1d

About The Position

The Partner Specialist Solutions Engineering team serves as the technical backbone for our CCaaS ecosystem, dedicated to empowering partners with the expertise needed to design and deploy world-class contact center environments. As Cisco accelerates its SaaS transformation, our team acts as a vital bridge, ensuring that our cloud-native solutions are seamlessly integrated and optimized for long-term customer success. We pride ourselves on a collaborative, expert-driven culture where collective problem-solving fuels innovation across every partner engagement. Above all, we are energized by the limitless potential of AI-powered customer engagement, and we are committed to helping our partners harness these intelligent tools to redefine the future of the modern experience.

Requirements

• Minimum of eight years of professional experience in Pre-Sales Engineering or Consulting within the software, cloud, or AI sectors.
• Minimum of five years of technical experience across contact center technologies, including Enterprise Networking, Data Center, Security, or Collaboration.
• Demonstrated proficiency in CCaaS, CPaaS, and AI-powered customer experience architectures.
• Current industry-recognized certification in Collaboration (e.g., CCIE Collaboration).

Nice To Haves

• Demonstrated expertise as a subject matter expert in cross-functional forums, with a proven track record of providing strategic guidance on complex technical initiatives.
• Exceptional ability to distill intricate concepts into compelling presentations for diverse audiences, ranging from executive stakeholders to technical engineering teams.
• Advanced experience integrating complex technology ecosystems — including CRM platforms, vertical/industry-specific applications, and emerging AI interoperability frameworks (e.g., MCP, A2A) — to streamline data workflows and enable seamless cross-platform intelligence.
• Proven aptitude for fostering cross-departmental synergy, with a history of mentoring junior team members and driving consensus in high-stakes project environments.
• Strong capacity for data-driven decision-making, utilizing advanced analytical tools to identify market trends and implement process improvements that directly impact bottom-line efficiency.

Responsibilities

• Accelerate revenue growth by serving as the primary technical authority for our CCaaS partner ecosystem, ensuring they have the expertise required to close complex enterprise deals.
• Empower partners through comprehensive technical enablement programs that transform them into self-sufficient advocates for our cloud contact center solutions.
• Design sophisticated, scalable architectural frameworks that address unique customer pain points and demonstrate the tangible value of our integrated technology stack.
• Influence future product roadmaps by aggregating critical field feedback, ensuring our engineering teams prioritize features that maintain our competitive edge in the market.
• Champion a collaborative culture that bridges the gap between partner strategy and technical execution to drive long-term customer success and sustainable business expansion.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• grants of Cisco restricted stock units
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt employees)
• flexible vacation time off program (exempt employees)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• annual bonuses
• performance-based incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed