CBMS Product Operations Manager

State of Colorado•Denver, CO

12d•Hybrid

About The Position

This position is hybrid, with at least two (2) days are required and as determined by business need at the office located at 303 E 17th Ave, Denver 80203. The role may involve travel within the state for meetings and community engagement activities. CBMS is the largest technology system in the State of Colorado, used to administer benefits such as Medicaid, SNAP, and TANF, helping people get access to food, healthcare, and other critical supports. This role leads strategic planning for the system, supports program priorities and technology improvement initiatives, manages day-to-day operations, manages vendors, and promotes process improvements that drive early alignment across program areas while mitigating risks. Additionally, this position guides organizational and system transitions, bridging current operations with future-state solutions in support of statewide IT modernization goals. This position must demonstrate excellent leadership, stakeholder engagement, communication, and problem-solving skills and provide outstanding customer service to the programs, county workers, and people of Colorado who depend on CBMS. This position is a key member of the CoBEES leadership team and a second-line supervisor responsible for overseeing supervisors and/or team leads supporting operational, programmatic, and project-based work. Supervisory responsibilities include workforce planning, performance management, coaching, resource allocation, and ensuring alignment with organizational goals and priorities. This position has combined accountability to the Colorado Department of Human Services (CDHS) and Colorado Department of Health Care Policy and Financing (HCPF) for the successful day-to-day management of CBMS. While the position is housed in CDHS, there is a dotted line reporting to HCPF as well.

Requirements

Ten (10) years of demonstrated relevant experience in the following: Supervising professional staff and/or subordinate supervisors in a complex operational, program, or technology environment.
Ability to lead projects, operational improvements, or organizational initiatives with competing priorities and deadlines, adapt to changing business needs, and maintain effective working relationships.
Experience managing stakeholder relationships and collaborating across multiple departments or business areas.
Ability to analyze operational issues, trends, customer feedback, or performance metrics to make sound decisions and drive continuous improvement.
Ability to facilitate meetings, develop recommendations, and communicate effectively with leadership and stakeholders.
Experience managing budgets, staffing resources, contracts, or procurement-related activities.
Strong facilitation and written and verbal communication skills, including experience presenting to executive leadership and the ability to communicate information clearly and translate between technical and non-technical audiences.
Graduation from an accredited college or university with a bachelor’s degree in Business Administration, Public Administration, Information Technology, Computer Information Systems, Project Management, Organizational Leadership, or a related field; AND Six (6) years of professional experience in a combination of the following: product operations, program management, technology operations, systems governance, project management, portfolio management, business operations, or a related role supporting complex enterprise systems.
An equivalent combination of education and professional experience equal to ten (10) years.

Nice To Haves

Experience working in government, healthcare, human services, technology, or other large, highly regulated environments.
Experience supporting enterprise systems, operational platforms, or customer-facing technology solutions, particularly eligibility systems, integrated benefits systems, CBMS, PEAK, or Medicaid, human services, or other public-sector technology.
Experience with project management, Agile, Lean, ITIL, or continuous improvement methodologies.
Experience leading operational modernization, business transformation, or system improvement initiatives.
Experience developing governance processes, performance measures, or operational standards.
Experience managing vendors or external service providers, contracts, and deliverables and improving service delivery performance.
Relevant years of state service experience.

Responsibilities

Leads strategic planning, stakeholder engagement, governance, and organizational change efforts for CBMS by coordinating cross-functional initiatives, driving system and process improvements, and aligning operational priorities with departmental and statewide technology goals to improve efficiency and service delivery.
Leads vendor oversight, contract compliance, governance, and continuous improvement efforts by managing vendor performance, resolving operational issues, supporting compliance initiatives, and ensuring alignment with organizational, security, and technology standards.
Directly supervises operational teams and provides portfolio-level coordination and governance for CBMS initiatives by managing project intake, prioritization, sequencing, governance activities, and release readiness to ensure alignment, transparency, and effective execution across programs.
Manages budget, workforce planning, and resource allocation for CBMS by overseeing funding, staffing strategies, and contracting activities to ensure operational needs are met and program objectives are supported within financial and procurement constraints.
Performs additional duties as assigned in support of CoBEES leadership priorities and participates as a member of the leadership team to address emerging operational, strategic, and organizational needs.

Benefits

PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Public Service Loan Forgiveness Program