Product Operations Manager
About The Position
The Product Management Contractor role is a dynamic entry point into the world of product management at the organization, offering hands-on experience at the intersection of healthcare technology, operations, and commercialization. Supporting the Systems & Software Product Management team, this role acts as the operational engine driving software launches and sustaining programs. The candidate will serve as the crucial cross-functional link for software deployment tracking, configuration management, and system readiness, while broadly supporting the sustaining efforts across key platforms, third-party partnerships, and post-market initiatives. By mastering these foundational product operations, the candidate will directly ensure robotic ecosystems remain compliant, updated, and ready for surgery, building a critical skill set for a career in product management.
Requirements
- Bachelor's degree in business, engineering, operations, healthcare technology, or a related field.
- 2+ years of experience in project management, product operations, software release coordination, or a related operational role.
- Demonstrated ability to manage complex tracking spreadsheets, operational dashboards, and detailed datasets to monitor launch progress and drive accountability.
- Proven cross-functional collaboration skills, with a track record of driving alignment and strong verbal and written communication skills across engineering, product support, regulatory, and commercial teams.
Responsibilities
- Drive the execution of field software updates by tracking deployment progress across internal dashboards, investigating failed packages, and partnering with Product Support for remediation.
- Monitor system readiness to deploy new software by tracking pre-requisite configurations, verifying correct Operating System versions, and remediating systems with known software or hardware bugs.
- Define and maintain feature enablement to support new country launches and evolving regulatory requirements.
- Manage Configuration Management settings by gathering regional requirements, setting deployment rules, and compiling default values for new software updates.
- Coordinate reviews of software features requiring Legal, Privacy, or Compliance assessment, facilitating the inclusion of approved requirements into software releases.
- Act as the pulse of launch readiness by identifying systems at risk and compiling lists for hardware updates or field configuration fixes.
- Coordinate operational readiness for the Reconditioned Program, partnering with Manufacturing, Logistics, and Commercial Operations to enable system shipments, quoting, and new commercial offerings.
- Serve as a cross-functional liaison for third-party partnerships, coordinating communication on software compatibility, integration projects, and product quality issues.
- Investigate and coordinate rapid responses to field escalations, customer inquiries, and product complaints related to system performance and cosmetic conditions.
- Collaborate with international teams to support domestic and international software releases and market-specific configurations.
- Maintain and approve critical customer-facing materials, including field readiness guides, commercial training documentation, and in-service materials.
- Support post-market sustaining initiatives and projects, including end-of-life (EOL) component transitions and CAPA-driven updates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
