CAU Training - Coordinator 3

University of New Orleans•Baton Rouge, LA

2d•$65,000 - $75,000

About The Position

Performs lead role for internal training of the Centralized Appeals Unit (CAU). Leads the development of training materials for Medicaid policy and procedures, the Louisiana Medicaid Eligibility Determination System (LaMEDS), and appeals process training materials for a comprehensive training program for all CAU employees. Communicates with the CAU Unit Manager regarding unit training on Medicaid policy and procedures, LaMEDS and appeals. Coordinates with other Medicaid training units to ensure continuity of messaging and reduction in training overlap. Participates in meetings that are held in the state Medicaid office as needed. Manages, updates, and maintains a complete catalog of all training materials in the agency’s management system, as well as a calendar of upcoming training sessions. Communicates and promotes training opportunities to CAU staff, manages enrollment in training programs and tracks participation/attendance for Medicaid records. Meets with LDH staff to discuss program, policy changes and system updates and their effects on training materials. Makes necessary edits to materials and secure approval of all modifications from the CAU Unit Manager. Reviews final training materials to ensure that they are accurate, complete and that it meets required specifications. Secures venues for all classes and workshops to include the coordination of all audio/visual equipment, scheduling of any conference lines or webinar capabilities. Attends, contributes, and conducts trainings when requested. Other tasks as assigned.

Requirements

Bachelor's degree, or Associate’s degree plus three years of professional experience or six years of professional experience in lieu of a degree.
Minimum 2 years professional experience in training, project management, or communications related field.
Minimum 2 years professional experience with Louisiana Medicaid policy and procedures.
Minimum 1 year professional experience working within LaMEDS.
Excellent analytical and critical thinking skills; effective organizational and time management skills.
Great attention to detail and follow-up.
Ability to manage projects, assignments, and competing priorities.
Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
Ability to review and edit written content for accuracy and general proofing/grammar.

Nice To Haves

Minimum 3 years professional experience in training, project management, or communications related field.
Minimum 3 years professional experience with Louisiana Medicaid policy and procedures.
Minimum 2 years professional experience working within LaMEDS.
Minimum 2 years professional experience with project/program coordination.
Relevant industry certifications.

Responsibilities

Performs lead role for internal training of the Centralized Appeals Unit (CAU).
Leads the development of training materials for Medicaid policy and procedures, the Louisiana Medicaid Eligibility Determination System (LaMEDS), and appeals process training materials for a comprehensive training program for all CAU employees.
Communicates with the CAU Unit Manager regarding unit training on Medicaid policy and procedures, LaMEDS and appeals.
Coordinates with other Medicaid training units to ensure continuity of messaging and reduction in training overlap.
Participates in meetings that are held in the state Medicaid office as needed.
Manages, updates, and maintains a complete catalog of all training materials in the agency’s management system, as well as a calendar of upcoming training sessions.
Communicates and promotes training opportunities to CAU staff, manages enrollment in training programs and tracks participation/attendance for Medicaid records.
Meets with LDH staff to discuss program, policy changes and system updates and their effects on training materials.
Makes necessary edits to materials and secure approval of all modifications from the CAU Unit Manager.
Reviews final training materials to ensure that they are accurate, complete and that it meets required specifications.
Secures venues for all classes and workshops to include the coordination of all audio/visual equipment, scheduling of any conference lines or webinar capabilities.
Attends, contributes, and conducts trainings when requested.
Other tasks as assigned.