CATHETER COORDINATOR - Jeffersonville

FIRST UROLOGY P S C•Jeffersonville, IN

3d•Onsite

About The Position

The Catheter Coordinator supports the daily operations of First Urology’s Catheters program through customer service, catheter order processing, documentation management, and administrative coordination. The coordinator is a primary point of contact for customers and physician offices, helping ensure timely communication, accurate order processing, and follow-up throughout fulfillment. Routine customer service and order responsibilities are handled independently, with complex issues escalated to the Catheter Program Supervisor. The role also supports physical order fulfillment, including assembling and packaging orders, verifying products and quantities, and maintaining organized supplies and workspace. The position is part-time, non-exempt, and based in the Jeffersonville main office, with a Monday-through-Friday day-shift schedule. It reports to the Area Manager.

Requirements

High school diploma or equivalent required.
Ability to lift up to 50 pounds.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple responsibilities, prioritize tasks, and meet deadlines.
Ability to work independently while recognizing when assistance or escalation is necessary.
Proficiency with computers, electronic documentation, email, and Microsoft Office applications.
Ability to maintain confidentiality and appropriately handle customer and healthcare-related information.
Willingness to learn FU Catheters procedures, products, and operational requirements.

Nice To Haves

Previous customer service, administrative, medical office, or order processing experience preferred.
Experience in a healthcare, durable medical equipment, or medical supply environment preferred.
Associate degree or higher is a plus.

Responsibilities

Answer incoming telephone calls and voicemails related to FU Catheters.
Respond to customer emails and routine inquiries in a timely and professional manner.
Serve as a point of contact for customers regarding order status, documentation, and general product questions.
Resolve routine customer concerns and escalate complex issues to the Catheter Program Supervisor as appropriate.
Communicate order updates, delays, and other relevant information to customers.
Receive, enter, and process catheter orders according to established procedures.
Review incoming orders for completeness and identify missing or incomplete information.
Monitor orders through processing and fulfillment to ensure timely completion.
Identify orders requiring additional review or intervention and communicate concerns to the Catheter Program Supervisor.
Maintain accurate and timely documentation of order-related activities.
Maintain customer records, contact information, order documentation, electronic files, and other program records.
Ensure documentation is complete, accessible, and maintained according to procedures and applicable organizational policies and regulatory requirements.
Assist with identifying and correcting documentation discrepancies.
Maintain and update program procedures, workflow documentation, and reference materials; document established processes and operational changes.
Maintain tracking logs, spreadsheets, and other program records.
Identify recurring order issues, communication challenges, and opportunities to improve workflows.
Assist with internal coordination and follow-up related to catheter orders and customer service.
Provide administrative support to the Catheter Program Supervisor and perform other duties supporting FU Catheters operations.
Prepare and assemble catheter orders for shipment according to established procedures.
Pull products and supplies for customer orders and verify products, quantities, and order information before fulfillment.
Package orders appropriately and prepare them for fulfillment and timely shipment.
Assist with maintaining organized inventory of catheter supplies and fulfillment materials; identify low stock, discrepancies, or supply issues and report them to the Catheter Program Supervisor.
Maintain an organized and efficient order fulfillment workspace and assist with receiving, organizing, and stocking supplies.