CATHETER COORDINATOR - Jeffersonville (11640)

First Urology P S C•Jeffersonville, IN

2d•Onsite

About The Position

The Catheter Coordinator supports the daily operations of First Urology’s Catheters program through customer service, catheter order processing, documentation management, and administrative coordination. The role serves as a primary point of contact for customers and physician offices, ensuring timely communication, accurate order processing, and appropriate follow-up throughout fulfillment. The coordinator handles routine customer service and order-related responsibilities independently and works with the Catheter Program Supervisor to address complex issues, maintain operational efficiency, and support program growth. This position is based in the Jeffersonville office and works Monday through Friday on the day shift. The coordinator processes and tracks orders, maintains customer records and program documentation, supports administrative workflows, and prepares catheter orders for shipment. The position requires lifting up to 50 pounds and maintaining an organized fulfillment workspace. A background check and/or drug screen may be required.

Requirements

High school diploma or equivalent.
Ability to lift up to 50 pounds.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple responsibilities, prioritize tasks, and meet deadlines.
Ability to work independently and recognize when assistance or escalation is necessary.
Proficiency with computers, electronic documentation, email, and Microsoft Office applications.
Ability to maintain confidentiality and handle customer and healthcare-related information appropriately.
Willingness to learn FU Catheters procedures, products, and operational requirements.

Nice To Haves

Previous customer service, administrative, medical office, or order processing experience.
Experience in a healthcare, durable medical equipment, or medical supply environment.
Associate degree or higher.

Responsibilities

Answer incoming telephone calls and voicemails related to FU Catheters and respond to customer emails and routine inquiries.
Serve as a customer point of contact for order status, documentation, and general product-related questions.
Resolve routine customer concerns, communicate order updates and delays, and escalate complex issues to the Catheter Program Supervisor.
Receive, enter, review, and process catheter orders; identify missing information and monitor orders through fulfillment.
Maintain accurate and timely documentation of order-related activities, customer records, contact information, and order documentation.
Organize and maintain electronic files and other program records; identify and help correct documentation discrepancies.
Maintain and update procedures, workflow documentation, reference materials, tracking logs, and spreadsheets.
Identify recurring order issues, communication challenges, and opportunities for workflow improvement.
Assist with internal coordination and follow-up related to catheter orders and customer service, and provide administrative support to the Catheter Program Supervisor as needed.
Prepare and assemble catheter orders for shipment; pull and verify products, supplies, quantities, and order information; package orders for fulfillment.
Help maintain organized inventory of catheter supplies and fulfillment materials, report low stock or discrepancies, and receive, organize, and stock supplies as needed.
Maintain an organized and efficient order fulfillment workspace and perform other related duties supporting FU Catheters operations.