Catering Support Analyst
About The Position
Catering Operations Analyst (Temporary – 6 Months) Location: Spartanburg, SC (4-days in-office) Schedule: Monday – Friday | 8:00 AM – 5:00 PM | 40 hours/week Help Shape the Future of Catering at Denny's For more than 70 years, Denny's has been bringing people together around the table. As we launch our new national catering program, we're looking for an organized, analytical, customer-focused professional to join our team as a Catering Operations Analyst. This is a 6-month temporary assignment with the opportunity to convert to a permanent position based on business needs and performance. If you enjoy solving problems, supporting customers, analyzing trends, improving processes, and working with cross-functional teams, this is an exciting opportunity to help build something from the ground up. What You'll Do As the primary support contact for Denny's catering program, you'll help ensure our restaurants, franchisees, guests, and business partners have an exceptional experience.
Requirements
- Bachelor's degree preferred (or equivalent combination of education and experience)
- 2–5 years of experience in operations, customer support, project coordination, hospitality, restaurant operations, franchise support, account management, or a related field
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office, particularly Excel
- Experience preparing reports and interpreting operational or business data
- Exceptionally organized and detail-oriented
- Customer-focused with outstanding communication skills
- Comfortable juggling multiple priorities
- A proactive problem solver who takes ownership
- Analytical and confident working with Excel and operational data
- Positive, adaptable, and collaborative
- Comfortable working with a variety of personalities across a large franchise organization
- Success in this role requires patience, professionalism, and the ability to build strong relationships while balancing multiple competing priorities.
Responsibilities
- Serving as the day-to-day corporate support contact for the Denny's catering program
- Managing inbound phone calls, emails, and our shared catering inbox
- Supporting franchisees and restaurant teams with onboarding, operational questions, and issue resolution
- Partnering with ezCater and internal teams to ensure catering orders are executed successfully
- Investigating guest concerns and coordinating timely resolutions
- Monitoring guest feedback and identifying recurring trends
- Preparing reports on program performance, customer feedback, and operational activity
- Maintaining accurate program documentation and system information
- Collaborating with Operations, Marketing, Training, and Franchise Business Consultants to support successful program execution
- Identifying opportunities to improve processes and enhance the overall catering experience
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) or Flexible Spending Account (FSA)
- 401(k) Retirement Plan
- Additional employee benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
