Catering Support Analyst

Denny's•Spartanburg, SC

8d•Hybrid

About The Position

Help Shape the Future of Catering at Denny's. For more than 70 years, Denny's has been bringing people together around the table. As we launch our new national catering program, we're looking for an organized, analytical, customer-focused professional to join our team as a Catering Operations Analyst. This is a 6-month temporary assignment with the opportunity to convert to a permanent position based on business needs and performance. If you enjoy solving problems, supporting customers, analyzing trends, improving processes, and working with cross-functional teams, this is an exciting opportunity to help build something from the ground up.

Requirements

Bachelor's degree preferred (or equivalent combination of education and experience)
2–5 years of experience in operations, customer support, project coordination, hospitality, restaurant operations, franchise support, account management, or a related field
Strong verbal and written communication skills
Excellent organizational and time management abilities
Proficiency in Microsoft Office, particularly Excel
Experience preparing reports and interpreting operational or business data
Exceptionally organized and detail-oriented
Customer-focused with outstanding communication skills
Comfortable juggling multiple priorities
A proactive problem solver who takes ownership
Analytical and confident working with Excel and operational data
Positive, adaptable, and collaborative
Comfortable working with a variety of personalities across a large franchise organization
Success in this role requires patience, professionalism, and the ability to build strong relationships while balancing multiple competing priorities.

Responsibilities

Serving as the day-to-day corporate support contact for the Denny's catering program
Managing inbound phone calls, emails, and our shared catering inbox
Supporting franchisees and restaurant teams with onboarding, operational questions, and issue resolution
Partnering with ezCater and internal teams to ensure catering orders are executed successfully
Investigating guest concerns and coordinating timely resolutions
Monitoring guest feedback and identifying recurring trends
Preparing reports on program performance, customer feedback, and operational activity
Maintaining accurate program documentation and system information
Collaborating with Operations, Marketing, Training, and Franchise Business Consultants to support successful program execution
Identifying opportunities to improve processes and enhance the overall catering experience