Catering Services Manager

Concord Hospitality Enterprises•Jersey City, NJ

42d•$59,659 - $74,574•Onsite

About The Position

We are hiring a Catering Services Manager! This role is responsible for providing the highest levels of customer service to internal partners and external clients, ensuring successful events and garnering repeat and referral business. The manager will respond quickly and professionally to all inquiries, delivering clear and concise communication representative of Concord Hospitality. Key responsibilities include monitoring and managing all aspects of pre-event, event, and post-event details, tracking and communicating event particulars, and gaining knowledge of the hotel's food and beverage offerings, function space, and audio-visual capabilities. The role requires excellent time management, self-motivation, organization, and a keen focus on details.

Requirements

Provide the highest levels of customer service
Respond in a quick, timely, and professional manner
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details
Gain knowledge of hotel’s food and beverage products, pricing and presentation
Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details.

Responsibilities

Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business.
Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details.