Catering Sales/Service Manager

Omni Hotels & Spas•Fort Worth, TX

10d•Onsite

About The Position

This role is responsible for managing catering sales and service operations, ensuring client satisfaction, and coordinating with various departments to execute events flawlessly. The position involves detailed planning, client interaction, menu development, and overseeing event execution to maintain the luxury stature of the resort.

Requirements

Excellent communication skills in all aspects: verbal, written and non-verbal.
Minimum of 3-5 years of experience in catering sales or conference services, preferably as a manager in a luxury hotel property.
Appropriate, professional appearance and presentation.
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems.

Nice To Haves

Bachelors Degree in Hotel Restaurant Mgmt or related field preferred.

Responsibilities

Reviews catering contract turnovers for accuracy and new file preparation.
Works closely with Sales Managers to ensure client satisfaction.
Checks function diary to ensure proper space has been assigned.
Provides hotel site inspections and client presentations when necessary.
Entertains clients to establish closer working relations when appropriate.
Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
Details social and corporate catering functions in Delphi fdc.
Upsells clients while promoting a level of service parallel to the luxury stature of the resort.
Produces quality, innovative menus while working closely with the Executive Chef on pricing specialty menus.
Coordinates Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.
Creates estimates for accounting of expenditures.
Conducts final planning meetings prior to events when necessary.
Works closely with the banquet department on operations and event execution, ensuring flawless events.
Prepares resumes for groups when needed, communicating function arrangements to all responsible hotel departments.
Provides overall direction, coordination, and ongoing evaluation of operations.
Detailed execution of all banquet event orders.
Ensures meeting arrangements are to specifications during the event.
Reviews final bill and evaluation with the meeting planner/client upon conclusion of the event.
Provides effective follow-up communication to ensure repeat bookings.
Performs other duties as assigned by the Director of Catering and Conference Services.