Catering Sales Manager

New York, Hotel. • Mandarin Oriental, NY

10d • Onsite

About The Position

Mandarin Oriental New York is looking for a Catering Sales Manager to join our Catering Department. This role is based at the Mandarin Oriental New York within the Catering Office in New York City. The Catering Sales Manager is responsible for contracting, producing and executing all food and beverage only events in the Banquet Space. The Catering Sales Manager reports to the Director of Catering.

Requirements

• Excellent communications skills – written and verbal.
• Excellent organizational skills and the ability to multi-task and prioritize accordingly
• Must hold an undergraduate degree or equivalent experience in a relevant field
• Fluent in English
• Computer literate-must be proficient in HMS, knowledge of Salesforce, Cvent (Allseated)
• College degree
• Requires flexibility in scheduling, including early mornings, evenings, weekends, and on-call availability during major events.
• Excellent computer skills in Microsoft Office and hotel sales and property management systems
• 2–5+ years of experience in conference services, or hotel operations
• Knowledge of banquet operations, audiovisual requirements, and event logistics.
• Well-groomed and professional in appearance and manner to meet and interact with clients
• Well versed in Events and Food & Beverage financial aspects
• Takes initiative
• Ability to multitask under pressure and manage concurrent events
• Strong attention to detail
• Strong interpersonal and guest relations abilities, a flexible, dynamic and positive demeanor.
• Ability to work on-site, including some evenings and weekends, as required by event schedules.

Responsibilities

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis and through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Walkthroughs/Sites of the Banquet Space
• Following up on Inquiries
• Prepare proposals and negotiate contracts for prospective clients
• Determine with the client appropriate food and beverage selections, room layout, décor, and audio-visual needs as it pertains to each group
• Management of events from 10-750 people
• Generating the Banquet Event Order
• Generating the Floor plan for the Event
• Coordinate event details with the Banquet Managers and Culinary Staff
• Daily solicitation of new accounts
• Entertain Meeting and social event planners
• Participate in meetings: Morning Operations Briefing, Morning Huddle, Resume Meeting, Banquet Event Order, Pre-Con, and Menu Tastings.
• Maintain an active trace/follow-up system on all inquiries and personal sales calls.
• Be fully versed in the facilities and capabilities of the hotels competitive set.
• Maintain a visible presence in the community through involvement with Industry associations.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Maintain high standards of personal appearance and grooming.
• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis
• Generating a Summary of Charges for the client and making sure that payment is received for both the deposit and final payment prior to the event
• Inputting of the food and beverage figures into Sales Force to assist in the budget and projection for the year
• Responsible for meeting monthly Sales Forecast Results‑driven mindset with a track record of meeting or exceeding revenue targets

Benefits

• Learning & Development programs
• MOstay program (complimentary nights and attractive rates on rooms for colleagues and loved ones)
• Health & Colleague Wellness programs
• Retirement Plans
• Salary $85,000 to $98,000 yearly
• A competitive benefits package, including health, dental and vision, 401(K)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree