Catering Sales Manager

Viejas Casino & Resort•Alpine, CA

4d•Onsite

About The Position

The Catering Sales Manager will solicit new and repeat business by selling, negotiating, and closing the space to catering events for the SMERFE (Social, Military, Educational, Religious, Fraternal, and Entertainment) market, wedding, and other assigned market segments while ensuring business profitability. The Catering Sales Manager will also build and maintain strong client relationships, coordinate event details with internal teams, service events and ensure exceptional client satisfaction.

Requirements

3 to 5 years of related experience.
Excellent verbal, written, and interpersonal communication skills.
Superior guest service and hospitality skills.
Detail-oriented, organized, self-motivated, goal-oriented, and values teamwork.
Persistent and a skilled negotiator.
Excellent sales skills and knowledge of industry and basic business practices.
Working knowledge of Microsoft Office, Word, and Excel.
Ability to resolve problems efficiently and effectively.
Ability to work with diverse personalities and environments.
Ability to multi-task and work in a fast-paced environment.
Must be a self-starter and able to adjust to change.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, holidays, and blackout dates.

Nice To Haves

Associate’s degree, with sales experience preferred.
Bachelor’s degree preferred.
Knowledge of PMS preferred.
Knowledge of Rainmaker a plus.

Responsibilities

Understands the hotel’s business strategies to increase revenue and group market mix.
Works closely with Director of Resort Sales to identify new markets and business opportunities to qualify and generate new social and catering business.
Sells guest rooms, meeting spaces, and other hotel services to SMERFE market or as assigned, including weddings within the booking parameters.
Negotiates guest room rates, meeting room rental, functional space, and/or hotel services within approved booking guidelines.
Upsells clients to high value items whenever possible.
Generates contracts and service social bookings with or without meeting space from start to finish - including but not limited to processing contracts based on departmental SOPs, generating and distributing of BEOs and group resumes.
Service all contracted groups and any Tribal events that are assigned to the Resort Sales Department.
Accurately produces and/or reviews all sales contracts, rate agreements, and/or banquet/catering event orders.
Releases and communicates the event details to banquet managers for all related banquet functions.
Conducts pre- and post-conference meetings with catering/banquet group when it is agreeable with the client.
Disseminates sales-related information to other departments on a timely manner.
Coordinates events as needed or directed by Director of Sales and VP of Hotel Operations to include food and beverage requirements, timing of events, audio-visual requirements, room type allocation, VIP requests, rooming list, amenities, room set up, group transportation, décor requirements, security and all other contracted services and requests.
Arrange and conduct site inspections and off-site presentations for prospective guests.
Attend trade shows and schedule outside sales calls to promote the facility as required.
Entertains guests in accordance with established company and hotel policies and procedures.
Designs, plans, and coordinates special projects to improve and enhance the guest service program.
Maintains guest files, required records, gathers statistics, and prepares reports as required.
Assists in developing, modifying and executing company policies that affect immediate operations and may also have a company-wide effect.
Joins and attends local organizations’ events, trade shows, establishes connections and networks within the industry, and builds relationships with them.
Ensures that a clean, safe, hazard-free work environment is maintained.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Performs other duties as assigned.
Manages and coordinates the activities of designated associates with responsibility for results, including costs, methods and staffing.
Establishes operational objectives, work plans, and delegates assignments to Banquet Manager and Sales Coordinators.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits with employer contribution
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
And, much more!