Catering Sales Manager- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality

1d•Onsite

About The Position

The Sales & Catering Manager will be responsible for the successful solicitation, planning, coordination, and execution of all local group, convention, corporate, social, and non-wedding catering events at the resort. This role serves as the primary point of contact for local clients, driving revenue through proactive sales efforts while ensuring seamless event delivery and exceptional guest satisfaction in a luxury 4-diamond resort environment. The position reports to both the Director of Sales and the Director of Events Management.

Requirements

Minimum of 3 years’ experience in hotel catering sales, event management, or banquet operations, preferably in a 4-diamond luxury or full-service resort environment.
Prior experience in both sales and on-site event coordination is essential.
Working knowledge of CI/TY or Delphi systems is required.
Proficiency in Windows, Microsoft Office (especially Excel and Outlook), and Opera.
Must be a self-starter who is flexible and results-driven.
Candidate should be extremely detail oriented, organized and be able to handle a fast paced environment
Must be able to meet the demands of clients' events to include presence at numerous food and beverage functions throughout the day
Able to work a flexible schedule including weekends and holidays
Maintain updated spreadsheet of performance vs. quarterly & annual goal

Nice To Haves

Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or a related field is preferred.
Strong client relationship management and upselling skills with a proven ability to drive revenue.
Excellent organizational, communication, and interpersonal skills.
Highly detail-oriented, creative, and able to thrive in a fast-paced environment.

Responsibilities

Actively solicit and secure local corporate, government, social, civic, and holiday events through outbound sales and inquiry handling.
Manage the full event lifecycle: soliciting business, preparing quotes and proposals, drafting contracts, creating Banquet Event Orders (BEOs), room diagrams, and internal communications.
Conduct pre-planning meetings with clients, prepare cost estimates, and actively upsell banquet and catering revenue opportunities.
Coordinate all aspects of event execution including meeting room set-ups, food & beverage functions, audiovisual requirements, group transportation, special requests, and billing instructions.
Ensure timely pre-arrival payments and maintain strong client relationships throughout the planning and post-event process.
Oversee the set-up and execution of function spaces to ensure all events meet or exceed guest expectations and Westin brand standards.
Serve as the key liaison between clients and all hotel operational departments (Food & Beverage, Banquet, Audio Visual, Housekeeping, Front Office, etc.).
Prepare post-event reports, assist with monthly forecasting, and track performance against quarterly and annual sales goals.
Attend department meetings and contribute to cross-functional initiatives focused on revenue generation and operational excellence.
Be present at events as required to ensure successful delivery.