Turndown Attendant- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality

2d•Onsite

About The Position

The Turndown Attendant is responsible for providing evening turndown service to guest rooms, ensuring a comfortable, clean, and welcoming environment for guests returning to their rooms at night. This role focuses on delivering high-quality personalized service with attention to detail and professionalism.

Requirements

Able to carry and move items weighing up to 50 pounds.
Excellent attention to detail.
Physically able to bend, twist, lift, push, pull, and stand for extended periods throughout the shift.
Must be available to work evenings, weekends, holidays, and afterhours as required.
Friendly and professional demeanor with a genuine desire to provide excellent guest service.

Nice To Haves

Previous housekeeping or turndown experience is an advantage but not essential.

Responsibilities

Perform turndown service in guest rooms according to hotel standards, including: Emptying trash bins, Removing used room service items, Replacing used glasses, towels, paper products, and amenities, Wiping and disinfecting bathroom surfaces, Removing bed covers and turning down bed linens, Placing chocolates and any special amenities on pillows or bedside, Closing shutters or curtains, Turning on bedside lamps, Turning on the radio to the designated classical music station, Cleaning ashtrays (where applicable).
Promptly notify the Night Supervisor of any rooms with a "Do Not Disturb" sign or rooms that refuse turndown service.
Communicate all guest requests to the appropriate supervisor in a timely and professional manner.
Report any maintenance issues, deficiencies, or damages observed in guest rooms to the supervisor immediately.
Maintain cleanliness and organization of the housekeeping cart and linen closets.
Assist with special cleaning projects or laundry as needed.
Interact with guests in a friendly, courteous, and helpful manner.
Report any guest complaints or concerns to a supervisor immediately.
Follow all key control and security procedures.
Timely reporting and return of any lost and found items.
Perform other duties as assigned by management.