Catering Sales Manager

Pyramid Global Hospitality•Wesley Chapel, FL

13d•Onsite

About The Position

At Saddlebrook Resort – Home of the Game Changers, we believe exceptional hospitality begins with passionate people who deliver memorable guest experiences. Guided by Pyramid Global Hospitality’s core values of People First, Integrity, and Excellence, the Catering Manager plays a key role in ensuring the successful planning, coordination, and execution of catered events across the resort. The Catering Manager works closely with the Director of Catering and operational teams to manage event bookings, maintain strong client relationships, and ensure each event meets or exceeds guest expectations while supporting the resort’s profitability objectives. This role requires strong communication, attention to detail, and the ability to collaborate across departments to deliver seamless events that reflect the quality and service standards of Saddlebrook Resort.

Requirements

High school diploma or equivalent required.
1–2 years of experience in hospitality, catering, events, or hotel operations preferred.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Customer-service oriented with a hospitality mindset.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to learn and utilize sales and catering systems such as Delphi.

Nice To Haves

College degree in Hospitality Management, Business, or related field preferred.

Responsibilities

Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
Assist in selling catering services and converting inquiries into confirmed events.
Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.
Stay informed about local organizations, corporate groups, and community events to identify potential catering opportunities.
Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
Coordinate event logistics with operational teams including: Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors.
Ensure all event details are communicated clearly and executed according to client expectations.
Maintain accurate and organized catering sales files and electronic documentation.
Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent).
Monitor event details to ensure compliance with resort policies and procedures.
Support revenue generation by recommending strategies to attract new market segments, increase average checks, and enhance catering menus and offerings.
Provide feedback to the Director of Catering regarding potential profit improvement opportunities.
Maintain a high level of professionalism and service when interacting with guests and clients.
Ensure events are executed to Saddlebrook’s standards of hospitality and service.
Remain attentive, courteous, and helpful to guests at all times.
Follow all workplace safety standards.
Report unsafe conditions or concerns to the Director of Catering immediately.
Ensure compliance with resort policies and operational procedures.