Catering Sales Manager - Weddings

Jekyll Island Club Resort, a Noble House Resort•Jekyll Island, GA

just now•Onsite

About The Position

The Catering Conference Service Manager is responsible for the selling of all group bookings along with some social/wedding events when assigned by DOC. This role requires maintaining complete knowledge of and compliance with all departmental policies, service procedures, and standards. The manager must also have a thorough understanding of equipment maintenance and usage, anticipate guest needs, and respond promptly and professionally. Maintaining positive guest and employee relations is crucial, as is being familiar with all hotel services, features, and local attractions to accurately respond to guest inquiries. Resolving guest complaints to ensure satisfaction is a key responsibility. The role involves monitoring and maintaining the cleanliness, sanitation, and organization of assigned work areas. A comprehensive knowledge of scheduled group functions, event spaces, room capacities, meeting and banquet room settings, and room features (lighting, sound, telephone) is necessary. Understanding menu pricing, guarantee policies, payment policies, room rental charges, service charges, and shipping/receiving policies is also essential. General working knowledge of all hotel departments is required to ensure successful planning and implementation of conventions, and the ability to effectively handle multiple events simultaneously.

Requirements

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self.
We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.
We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Anticipate guests needs, respond promptly and acknowledge all guests.
Always maintain positive guest and employee relations.
Familiarization with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain knowledge of assigned scheduled group functions, times, locations and requirements.
Maintain knowledge of location of all hotel function space and function room capacities and name of rooms.
Maintain knowledge of all styles of meeting and banquet room settings.
Maintain knowledge of function room features-lighting, sound system, telephone capabilities, etc.
Maintain knowledge of menu Pricing, guarantee policies, payment policies, room rental charges, service charges, shipping and receiving charges.
Maintain knowledge of shipping and receiving policies, outside vendor services.
Maintain knowledge of banquet service standards.
General working knowledge of all departments in the hotel to ensure successful planning and implementation of conventions.
Effectively handle multiple events.

Benefits

Competitive salary with performance bonus plan
Affordable medical, dental, vision, long-term and short-term disability, and life insurance benefits.
Pet insurance
401k plan with employer matching after 1 year
Complimentary meals
Paid time off and holidays
Free Jekyll Island annual parking pass
Food & hotel discounts at Noble House Hotels & Resorts nationwide, for you and your family
Career growth opportunities
On Demand Pay - Your Pay before Pay Day