Catering Sales Coordinator

Highgate Hotels • New York, NY

9d

About The Position

The Sales/Catering Coordinator handles clerical, administrative, marketing-material, and other duties that support the smooth operation of the Sales/Catering department. The role also provides attentive, courteous, and efficient service to guests. The coordinator may prepare Banquet Event Orders according to client needs for catering-only events and assist with daily Business Center operations.

Requirements

• High school diploma or equivalent required.
• Computer knowledge and skills required.
• Must maintain a warm and friendly demeanor.
• Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Must listen effectively, understand concerns raised by employees and guests, and clarify those concerns.
• Must multitask and prioritize departmental functions to meet deadlines.
• Must understand and apply complex information and data from various sources to meet appropriate objectives.
• Must be effective in handling problems and anticipating, preventing, identifying, and solving them as necessary.
• Must maintain regular attendance in accordance with hotel standards and scheduling needs.

Nice To Haves

• Experience in a hotel or related field is preferred.
• At least 3 to 5 years of progressive experience in a hotel or related field is preferred.
• College coursework in a related field is helpful.

Responsibilities

• Answer telephone calls and email messages and respond accordingly.
• Open and distribute mail.
• Maintain awareness of the latest computer programs and innovations, as applicable.
• File pertinent correspondence in a timely manner.
• Type correspondence related to the department.
• Maintain an adequate inventory of office supplies.
• Support the smooth operation of the office.
• Type and distribute meeting minutes.
• Maintain a trace file as needed.
• Prepare Banquet Event Orders (BEOs) according to client needs for catering-only events.
• Assist with daily Business Center operations as needed.
• Assist with copying, faxing, and mailing.
• Greet guests, clients, and employees when necessary.
• Attend meetings and training as required by management.
• Attend required hotel meetings and training.
• Maintain regular attendance in accordance with scheduling and hotel standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Promote productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and resolve problems as necessary.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED