Catering Sales Coordinator

Lotte New York Palace•New York, NY

2d•$33 - $34

About The Position

The Sales/Catering Coordinator supports the smooth operation of the Sales/Catering department by handling clerical, administrative, and marketing-material duties. The role also provides attentive, courteous, and efficient service to guests, clients, and employees. Responsibilities include managing communications and correspondence, maintaining office resources and files, preparing meeting minutes and Banquet Event Orders, and assisting with Business Center operations as needed. The position may require flexible and long hours, regular attendance according to hotel scheduling needs, attendance at meetings and training, and cross-training in other hotel-related areas.

Requirements

High school diploma or equivalent required; hotel or related-field experience may be considered.
Computer knowledge and skills required.
Must communicate effectively, verbally and in writing, with employees and guests at all levels.
Must listen to, understand, and clarify concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be able to understand and apply complex information and data from various sources.
Must be able to cross-train in other hotel-related areas.
Must maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
Must attend required hotel meetings and training.
Must maintain confidentiality of information.
Must be able to show initiative by anticipating guest or operational needs.
Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

At least 3 to 5 years of progressive experience in a hotel or related field preferred.
College coursework in a related field is helpful.

Responsibilities

Answer telephone and email messages and respond accordingly.
Open and distribute mail.
Stay abreast of applicable computer programs and innovations.
File pertinent correspondence in a timely manner.
Type correspondence pertaining to the department.
Maintain an adequate inventory of office supplies.
Support the smooth operation of the office.
Type and distribute meeting minutes.
Maintain a trace file as needed.
Prepare Banquet Event Orders according to client needs (Catering only).
Assist with daily operations of the Business Center as needed.
Assist with copying, faxing, and mailing.
Greet guests, clients, and employees when necessary.
Attend meetings and training as required by management.
Maintain regular attendance in compliance with Highgate Hotel standards and scheduling needs.
Maintain personal appearance and grooming standards, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying, and solving them as necessary.
Maintain confidentiality of information and show initiative in anticipating guest or operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Washington employees: up to 20 days of paid vacation per year, based on classification and length of service, and Paid Sick & Safe Time accrual and carryover as described in the posting.
For Colorado employees: vacation and paid sick leave as described in the posting; Denver employees receive designated holiday time.
For California employees: vacation or compensated time off and paid sick time as described in the posting.