Catering Sales Coordinator - W Barcelona

Marriott•Albuquerque, NM

1d•Onsite

About The Position

This position is responsible for responding to all banqueting and events inquiries without accommodation to maximize revenue and utilization of meeting space, aiming to at least meet budgeted revenues. The Catering Sales Manager will manage and convert all business, including contracting and the actual operation of the function, in addition to managing the function diary inventory. The role requires high energy levels and consistent delivery of high levels of customer service, in accordance with W Standards & Programs.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Proven luxury hotel sales experience.
Analytical capabilities.
Excellent communication skills, both verbal and written in Spanish and English.
Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative.
Enjoys working as part of a team.
Must possess computer skills, including, but not limited to, Microsoft Word, Excel.
Good knowledge of Opera Sales & Catering & PMS systems.

Responsibilities

Conduct site inspections for prospect, tentative event and catering business.
Compile contracts, negotiate clauses, and calculate cancellation and attrition policies.
Ensure the standard W template of responses is used and that enquiry handling follows the EAME Divisional Event Enquiry handling guidelines.
Responsible for the organization of small-scale events and short-term enquiries.
Manage the wedding planning from start to finish, guiding and advising until the coordination of the wedding.
Ensure correct timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry).
Identify operational limitations and sell only what we advertise and can effectively manage operationally.
Work closely with the Group Sales team to action enquiries and convert business.
Maximize revenue by managing minimum consumptions depending on the dates.
Participate in trainings and other sales-related meetings as required.
Ensure that all enquiries are entered into and reviewed on Recaps in order to review suitability of business.
Creation of BEOS, to effectively communicate to all the hotel departments the information necessary to successfully execute the event’s needs while maintaining a good client relationship.
Follow up on deposits due as well as ensure 100% pre-payment is done before the arrival.
Participate as a team player with all departments.
Provide all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and deposit.
Attend events briefings providing accurate updates on details of bookings and enquiries.
Attend weekly catering sales meeting chaired by the DoCS.
Ensure tentative business block information is updated on a continuous basis & provide accurate updates to the DoCS.
Ensure regular updates in Opera on specific bookings within the appropriate timeframe are provided in order to assist in accurate forecasting.
Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines using tools available.
Effectively manage time ensuring the completion of all pre-set tasks on a daily basis.
Participate in departmental and Marriott courses as required.
Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department.
Participate in annual Engagement survey.
Must demonstrate an awareness of the importance of body language in communication and interaction with others.
Be involved in the ESS surveys and take part in special projects as directed by the DOCS and DOS.