Catering Director

Chick-fil-A•Santee, CA

5d•Onsite

About The Position

At Chick-fil-A, Catering Directors are responsible for leading the restaurant’s catering program while developing systems that grow sales, improve execution, and create exceptional experiences for catering guests. Catering Directors oversee catering operations by ensuring accurate organization, effective communication, proper inventory management, and consistent execution of catering orders. They serve as a resource for Managers and Team Members by providing coaching, support, and accountability to deliver outstanding catering experiences. Catering Directors help drive restaurant growth by building relationships within the community, leading catering initiatives, and identifying opportunities to improve the overall catering program. They successfully complete the Director Level Up Packet and have demonstrated the ability to lead through influence, develop others, and take ownership of results.

Requirements

Must average 30+ Hours/Week (rolling 3 months)
Must have availability to lead three opening/closing shifts (including two night closes)
Must have Friday & Saturday availability (one closing required)
Successfully completes Director Level Up Packet
Maintains proficiency in restaurant operations and leadership expectations
Embodies and upholds Core Values, Ownership, and Professionalism
Champions and protects the Culture, Vision, Mission, and Purpose
Demonstrates strong organization, communication, and follow-through
Leads and develops Managers, Trainers, and Team Members through coaching and example
Drives continuous improvement through self-development, projects, and store growth initiatives

Nice To Haves

Demonstrated ability to lead through influence
Demonstrated ability to develop others
Demonstrated ability to take ownership of results

Responsibilities

Owns the restaurant’s catering program and ensures consistent execution of all catering operations.
Manages catering systems, including TMS, order organization, communication, and follow-up.
Ensures catering orders are accurate, timely, and executed to Chick-fil-A standards.
Improves catering throughput by identifying opportunities and creating efficient processes.
Maintains catering inventory levels and ensures resources are available to support demand.
Coaches and develops leaders and Team Members on catering expectations and hospitality.
Creates exceptional catering experiences through proactive guest communication and service.
Builds relationships through catering opportunities, businesses, community partners, and Spirit Nights.
Reviews catering performance and implements solutions to drive growth.
Partners with Directors and Managers to support restaurant goals and initiatives.
Models ownership, accountability, and follow-through.
Performs any responsibilities needed to support the success of the restaurant.
Strictly adheres to all company policies and procedures.