Catering Coordinator

Hy-Vee•Austin, MN

12d•Onsite

About The Position

The Catering Coordinator manages the catering experience from customer consultations and detailed order writing through coordination across departments and event execution. The role serves customers planning a range of events, including weddings, holiday gatherings, corporate events, and everyday celebrations. The coordinator also supports department operations, employee coordination, pricing, bookkeeping, quality control, and store events while maintaining Hy-Vee standards and policies. The position reports to the Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Direct reports are department employees. A high school diploma or equivalent experience and 1 to 3 years of similar or related work experience are required. Candidates must be at least 18 years old. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
1 to 3 years of similar or related work experience required.
Ability to solve practical problems and handle complex situations with professionalism and good judgment.
Clear and confident communication with customers, team members, and outside vendors in person, by phone, and in writing.
Ability to compose original correspondence and follow technical manuals and guidelines.
Math skills, including fractions, decimals, and percentages, for pricing and invoicing.
Ability to lead and motivate a team while maintaining high standards and a positive, energetic work environment.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable, safely use sharp knives and blades for food preparation.
Where applicable, work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, operate a delivery vehicle in accordance with applicable DOT standards.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Meet with customers to understand catering needs, write detailed orders, and coordinate with the kitchen, bakery, deli, and other departments.
Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Contact businesses and prospective customers to promote Hy-Vee catering services and develop contracts for exclusive catering events.
Determine pricing, prepare customer bills, extend and post invoices, and oversee department bookkeeping procedures.
Develop and maintain standard catering practices and conduct quality control checks for multi-event catering.
Organize store shows and events, including bridal and holiday shows; set up displays and coordinate annual events with the events coordinator.
Consult with customers about rental companies and recommend equipment purchases with Store Director approval.
Ensure proper product temperatures and storage procedures to preserve freshness and control shrink.
Develop department performance guidelines in the manager's absence and instruct, assign, and coordinate department employees' work.
Attend department manager meetings, obtain baseline pricing, and help ensure competitive pricing in the market area.
Understand and troubleshoot equipment and ensure maintenance is performed as needed.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Answer phone calls and return voicemails promptly and professionally.
Report to work as scheduled and work the expected number of hours.