Catering Coordinator

Hy-Vee•Madison, WI

About The Position

The Catering Coordinator owns the catering experience from understanding customer needs and preparing detailed orders through coordinating across departments and ensuring successful events. The role serves customers planning occasions such as weddings, holiday gatherings, corporate events, and everyday celebrations. It also supports catering sales, department standards and profitability, pricing and bookkeeping, quality control, event organization, equipment upkeep, and coordination of department employees.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
One to three years of similar or related work experience required.
Ability to solve practical problems and handle complex situations with professionalism and good judgment.
Clear and confident communication with customers, team members, and outside vendors in person, by phone, and in writing.
Ability to compose original correspondence and follow technical manuals and guidelines.
Math skills, including fractions, decimals, and percentages, for pricing and invoicing.
Ability to lead and motivate a team while maintaining high standards and a positive, energetic work environment.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Meet with customers to understand catering needs, write detailed orders, and coordinate with departments including the kitchen, bakery, and deli.
Set and uphold standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Contact businesses and prospective customers about Hy-Vee catering services and develop contracts for exclusive catering events.
Determine pricing, prepare customer bills, extend and post invoices, and oversee department bookkeeping procedures.
Develop standard catering practices and conduct quality-control checks for multi-event catering.
Organize store shows and events, set up displays, and coordinate annual events with the events coordinator.
Consult customers about rental companies and recommend equipment purchases with Store Director approval.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Develop department performance guidelines when the manager is absent, and instruct, assign, and coordinate department employees’ work.
Attend department manager meetings, obtain baseline pricing, and ensure prices are competitive in the market area.
Understand and troubleshoot equipment and ensure maintenance is performed as needed.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Answer phone calls and return voicemails promptly and professionally.
Report to work as scheduled and work the expected number of hours.