Restaurant Catering Coordinator

McAlister's LLC•Jackson, MS

7d•Onsite

About The Position

The Catering Coordinator (CC) coordinates catering operations at a McAlister’s Deli corporate location according to company standards, provides excellent customer service, and partners with the catering team to track and build future catering sales. The role requires strong organizational and communication skills and the ability to direct others in fulfilling catering orders. The coordinator works closely with the restaurant management team and the Area Catering Manager. The position is non-exempt and requires a high school diploma or equivalent. It involves coordinating catering orders from receipt through execution, payment, and delivery, as well as supporting restaurant operations when needed. The coordinator must be able to work 40 hours per week and may occasionally work more than 50 hours per week during short management staffing situations. Reliable transportation is required to meet delivery and marketing requirements.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Strong communication skills.
Ability to direct others in support of catering order fulfillment.
Ability to work 40 hours per week and occasionally more than 50 hours during short management staffing situations.
Ability to work in a fast-paced, high-energy, physically demanding environment.
Ability to spend approximately 90% of working time standing and 10% sitting.
Ability to use sensory capabilities including vision, hearing, tasting, smelling, touching, and speaking.
Ability to walk, bend, kneel, handle objects, use hand flexibility, reach, squat, crawl, lift, climb, and stoop.
Ability to carry loads greater than 35 pounds and regularly transport up to 70 pounds.
Ability to communicate clearly with guests in the restaurant’s primary language, primarily English.
Reliable transportation to meet delivery and marketing requirements.

Responsibilities

Coordinate the full-cycle fulfillment of catering orders, from order receipt through execution, payment, and delivery.
Organize catering orders around production, delivery, and follow-up.
Partner with management to plan appropriate products and resources to meet demand.
Build catering sales through customer callbacks and relationship-building.
Enter catering customer information into the centralized catering database.
Maintain a register for catering-order payments in accordance with cash management policy.
Assist with restaurant operations as needed.