Catering Coordinator

ISS•Fort Worth, TX

13d•$18 - $20

About The Position

ISS Facility Services / Guckenheimer is seeking an organized, customer-focused Catering Coordinator to support the planning, coordination, and successful execution of catering services and events. The coordinator works closely with clients, culinary teams, on-site staff, internal departments, and vendors to ensure catering orders and events run smoothly from start to finish. The role involves managing multiple priorities in a fast-paced, team-oriented environment and helping create positive guest experiences. The position works Monday through Friday, 7:00 a.m. to 3:30 p.m. The hourly pay range is $18.00 to $20.00. ISS offers full-time employees medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. Employment may be contingent upon successful completion of a background check and, where applicable, drug and/or alcohol screening.

Requirements

High school diploma or equivalent required.
Strong organizational, multitasking, and time-management skills.
Excellent verbal and written communication skills.
Customer-first mindset and commitment to delivering exceptional service.
Ability to build positive relationships with clients, guests, and team members.
Comfort using Microsoft Office, Google Workspace, and other computer applications.
Detail-oriented, dependable, and proactive in resolving challenges.
Ability to adapt to changing priorities and remain calm under pressure.
Strong interpersonal skills and ability to work effectively with a diverse team.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Positive attitude and willingness to support the team wherever needed.
Adherence to food safety, sanitation, workplace safety, and HSEQ procedures.

Nice To Haves

Previous experience in catering, hospitality, event coordination, administrative support, or customer service.
Experience coordinating events, managing schedules, or processing customer orders.
Familiarity with CaterTrax or similar catering or event management software.
Additional education or relevant experience.
Basic knowledge of food safety practices.

Responsibilities

Coordinate daily catering orders, meetings, and special events.
Assist with event planning, including menus, schedules, guest counts, setup requirements, and special requests.
Communicate catering details and changes to culinary and service teams.
Help coordinate event setup, service, and breakdown as needed.
Monitor event details and follow up to ensure customer expectations are met.
Respond to catering inquiries and assist clients with placing and updating orders.
Maintain professional relationships with clients and provide timely, helpful communication.
Address customer questions or concerns and work with appropriate team members to resolve issues.
Gather feedback and identify opportunities to improve the catering experience.
Enter, update, and track catering orders using CaterTrax or other catering management systems.
Maintain accurate event details, calendars, order records, and related documentation.
Assist with preparing catering proposals, invoices, and basic reports as needed.
Support daily communication between catering, culinary, and operations teams.
Help track supplies and communicate ordering needs to appropriate team members.
Follow food safety, sanitation, workplace safety, and HSEQ policies and procedures.
Participate in HSEQ training and report potential hazards or compliance concerns.
Perform additional duties as assigned to support daily operations.