Catering & Concessions Supervisor

Roanoke College•Salem, VA

11d•Onsite

About The Position

The Catering & Concessions Supervisor serves as the primary supervisor for Concessions and the Food Truck at Roanoke College and serves as a member of the Dining Catering team. This visible role involves supervising and participating in the daily operations for our Concessions, Food Truck, and Catering community-facing hospitality experiences. Given the flexible scheduling of these businesses, this supervisor will also support Catering and other Roanoke College Dining operations during Concessions and the Food Truck’s inactive times. This position serves an essential role in supporting student success by providing training, coaching, and helping develop transferable skills for student employees. The Catering & Concessions Supervisor is a point-of-contact for guests, helps to ensure facility readiness to accept guests during hours of operations and supervises student staff.

Requirements

Must be able to complete required training, which may be offered in-person or online.
Strong verbal and written communication skills, including proficiency in the English language, demonstrates active listening, and demonstrated ability to interact with various stakeholders.
Ability to think critically, make decisions that positively impact operations, and solve problems.
Ability to multi-task and ensure effectively manage time.
Strong knowledge of food service operations
Familiarity with business and management principles involved in planning, leadership techniques, and coordination of people and resources.
Ability to effectively teach others how to do something.
Ability to work a varied schedule, including morning, evening, weekends, and holidays.
Ability to compute basic math and read and write the English language.
Familiarity with safe food service principles and VA Dept. of Health guidelines.
Satisfactory conviction history background check.
Must be legally eligible to open, dispense, serve, and transport alcohol-containing beverages in the state of Virginia
Maintain a valid VA driver’s license, a clean DMV record and successful completion of required Roanoke College driver training programs.
Must be able to pass campus safety vehicle driver training.
Must have current certification or be able to pass ServSafe Manager and Food Allergy Research & Education (FARE) certification exams within 6 months of employment and renew as needed.
Dining services staff are considered essential personnel. In the event of a university closure, modification, or suspension due to weather or other emergency conditions, this position is expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension.
Attend trade shows, conferences, and off-site training as required.
Availability to work flexible hours, including evenings, weekends, and holidays as needed to accommodate operational needs.
Operate a food truck, including driving, cleaning (interior and exterior), fueling (gasoline and propane), water (managing waste water and potable water), and scheduling repairs and maintenance.

Nice To Haves

Experience with computerized menu management systems and knowledge of office and industry software applications, including point-of-sale systems, mobile technology, word processing, spreadsheets, database management, e-mail and web-based applications.
Ability to learn new programs.
Experience managing college & university food service, concessions, and catering operations.
Experience working with menu management and time clock software.
1+ years proven experience as a catering, foodservice, or hospitality supervisor or manager preferred.

Responsibilities

Positively represent Roanoke College, treating all guests and team members with courtesy and respect.
Apply and enforce workplace safety and sanitation standards as instructed by VDH and Dining.
Cleaning & maintaining equipment for stewardship and safe operation.
Handling, stocking, and rotating food, supplies, equipment, and chemicals commonly used in foodservice as needed or directed.
Manages Concessions and Food Truck operations including scheduling/staffing.
Use a Point-of-Sale register and mobile tablets to obtain payment transactions from customers including cash, credit, and tap-to-pay, student meal plan, and other payment options.
Ensure compliance with food and workplace safety, sanitation, regulatory, and college policies.
Maintains health inspections and business licenses and displays necessary credentials.
Manages unit financials by filing daily deposit, generates and evaluates reporting, maintains sales and inventory records, and supports other financial tasks to meet the operation’s financial goals.
Provides direct customer interaction and excellent culinary and hospitality experiences.
Conduct Human Resources tasks including: interviewing/hiring, training, performance planning, and coaching and evaluation of student staff
Report and follow-up on equipment, facilities, or maintenance issues as they are identified.
Accurately record temperatures, sales data, inventory levels, and other pertinent data as needed.
Manages and controls inventory: places orders, receives stock; checks invoices, maintains quality control, takes periodic physical inventories of food and equipment.
Drives, parks, cleans and organizes a large food truck.
Prepare signage, announcements, and other communication and marketing collateral.
Performs and/or coordinates various public relations activities.
Sets up, breaks down, cleans up, and provides supervision for catering events.
Creates a positive environment and successfully motivates and manages team.
Receives and plans responses to customer feedback.
Provide rotational or floating support in other dining locations as needed and as capacity permits.
Other duties as assigned.