Catering Account Manager
About The Position
Green Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale. Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most. The Account Manager is the primary point of contact for enterprise clients, responsible for driving client satisfaction, operational alignment, and account growth. You will work closely and collaborate with our sales, operations and culinary teams. This role blends hospitality, operations, and commercial awareness to ensure consistent execution and long-term partnership success. We are looking for a candidate who is highly organized, proactive, and solutions-oriented, with a strong sense of ownership and a natural ability to build relationships. The ideal candidate communicates clearly across teams and is equally comfortable managing client expectations and operational details. A background in hospitality or food service, combined with a mindset focused on continuous improvement and accountability, will be key to success in this role.
Requirements
- 3+ years in: Hospitality, workplace dining, food service, or account management
- Interpreting business goals and applying techniques and strategies to expedite the achievement of those goals
- Interacting and creating relationships with internal and external customers of all levels and skill sets
- Using Google Workspace or Microsoft Office Suite
- Highly organized with strong attention to detail
- A commitment to personal accountability and continuous learning
- Excellent communication and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Experience with CRM platforms (HubSpot preferred)
- Experience with inventory or operations systems (Fishbowl or similar preferred)
- Experience with project management software (Asana preferred)
- Bachelor’s degree or equivalent experience (preferred)
Responsibilities
- Serve as main client contact, ensuring responsive, professional communication
- Build strong relationships and maintain long-term partnerships
- Proactively listen to and address client needs, feedback, and concerns
- Lead regular check-ins and performance discussions
- Identify upsell, cross-sell, and renewal opportunities
- Monitor account performance and align services with client goals and budgets
- Partner with Sales on account expansion and strategic planning
- Collaborate with Culinary, Logistics, and Operations to ensure seamless execution
- Accurately manage and enter sales orders within our inventory system
- Communicate client needs clearly across teams
- Support launches, program changes, and service improvements
- Assume additional responsibilities as needed to support business priorities and ensure successful execution across accounts.
- Maintain accurate client records, contracts, and updates
- Track KPIs and prepare client and internal reports
- Contribute to process improvement and standardization
Benefits
- Medical insurance
- Sick leave
- Paid time off that increases with tenure
- 401(k)
- Daily family meal
- Potential for bonuses through our Green Shares employee bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
