Catastrophe Claims Adjuster

Aviva

21h • Hybrid

About The Position

As a Catastrophe Claims Adjuster, you will play a pivotal role in helping our clients navigate through challenging times with confidence and care. This position offers you the chance to be part of a world-class team, known for its proven track record of success and ambitious goals. Together, we will build flawless claims experiences and ensure that our clients receive the support they need when they need it most! This position is available in the Greater Toronto Area.

Requirements

• College or University degree, or CIP designation.
• Prior customer service experience, preferably with face-to-face interaction.
• 3+ years of property personal and commercial experience.
• Knowledge of building construction and estimating software.
• Excellent time management and organizational skills.
• Outstanding customer service and communication skills.
• Strong problem-solving abilities.
• Ability to travel across Canada at a moment's notice and work away from home for up to 30 days at a time.
• Capability to work extended hours and weekends 365 days/year.
• Valid driver’s license.

Responsibilities

• Review facts, policy, technical reports, fire marshal's reports, case law, and make decisions on coverage, value of first-party claims, and negotiate/settle the claims accordingly.
• Investigate by meeting with insureds, third parties, witnesses, and lawyers to acquire facts and information.
• Provide outstanding customer service and keep related parties advised of the claims status.
• Ensure data accuracy, issue payments to insureds, vendors, and other relevant parties.
• Negotiate and reconcile contractor estimates to arrive at an appropriate scope of repair and settlement.
• Conduct physical inspections of damaged properties, including taking photographs, using a drone, crafting diagrams, and completing a scope of damage and estimate using Xactimate estimating software.
• Identify large losses, questionable claim indicators, and subrogation opportunities early.
• Maintain accurate reserving of claims files.
• Accurately assess and settle moderate to high complexity property claims.
• Ensure timely and effective communication with all collaborators.
• Maintain high standards of data accuracy and claims file management.
• Deliver outstanding customer service, ensuring client happiness.

Benefits

• Eligibility for annual bonus
• Retirement savings
• Share plan
• Health benefits
• Personal wellness
• Volunteer opportunities
• Outstanding career development opportunities
• Professional development education support
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree