Casualty Claims Representative

FBL Financial Group, Inc.•West Des Moines, IA

1d•Hybrid

About The Position

Will be filled at the appropriate level based on experience. Do you thrive in a work environment where you must multi-task and have strong organizational skills? Are you a go-getter with high initiative and a positive attitude? Do you have casualty claims experience and a strong customer service mindset? If so, this Casualty Claims Representative opportunity could be a great fit for you! Who We Are: At Farm Bureau Financial Services, we make insurance simple so our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 75-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You’ll Do: As a Casualty Claims Representative, you will investigate, evaluate, negotiate and settle assigned claims involving casualty insurance coverage. In this role, you will typically handle liability investigations and bodily injury claims. You must investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable. You will also determine the value of the loss and assist in setting appropriate reserves. In this role, it is important to have a strong knowledge of tort law and how it relates to specific cases. As a Casualty Claims Representative, you must keep a service-oriented attitude at all times by maintaining professional relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others. You will work out of our 5500 Westown Parkway, West Des Moines office location.

Requirements

College degree or equivalent 2 years of relevant experience preferred.
2 years Liability or Casualty claims experience is preferred.
Associate in Claims (AIC), Senior Claims Law Associate (SCLA) designation and CPCU designation preferred or working towards the designations.
High attention to detail and strong organizational skills.
Strong verbal and written communication skills.
Exceptional customer service skills.
Must be PC literate and able to effectively use our systems.
Familiarity with Outlook, Microsoft Word and Excel is preferred.
A valid driver’s license and satisfactory Motor Vehicle Records are required.
Applicants must be currently authorized to work in the United States on a full-time basis.
We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.

Nice To Haves

Strong knowledge of tort law and how it relates to specific cases.

Responsibilities

Investigate, evaluate, negotiate and settle assigned claims involving casualty insurance coverage.
Handle liability investigations and bodily injury claims.
Investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable.
Determine the value of the loss and assist in setting appropriate reserves.
Maintain a service-oriented attitude at all times by maintaining professional relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.