Casualty Claims Representative

Auto-Owners Insurance Company • Boise, ID

1d • Hybrid

About The Position

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. This job requires mastery of claims-handling skills and requires the person to: Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation. Analyze and interpret policy coverage and determine liability and damages. Negotiate claims settlements in accordance with company procedures and within authority limits. Communicate claim status to all relevant stakeholders, including insureds and agents. Maintain accurate documentation in company systems and adhere to regulatory and internal standards. Participate in training and education programs to enhance claim-handling skills. Travel as needed for onsite investigations or meetings. Maintain punctual attendance according to an assigned work schedule at a Company-approved work location. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Requirements

• At least 3 years of casualty claims experience.
• Basic understanding of casualty policy language
• Strong verbal and written communication
• Ability to gather and interpret information for effective claims resolution
• Demonstrated ability to manage time and tasks efficiently
• Interpersonal skills to deal with diverse customers and situations
• Ability to work in the U.S. without current or future sponsorship

Nice To Haves

• Bachelor’s degree or equivalent combination of education and related experience.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Benefits

• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave.
• Friendly work environment
• Structured training program
• Employee mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree