Casual Clerical Support Clerk

WESTMORELAND CASEMANAGEMENT AND SUPPORTS INC•Hempfield Township, PA

4d•Onsite

About The Position

This is a casual non-exempt position primarily responsible for providing a range of clerical support to the agency. Primary work hours will be scheduled during normal business hours of Monday through Friday, 8:30am to 4:30pm. Compliance: As with all WCSI positions, it is the expectation that employees adhere to WCSI, County, State and Federal guidelines, regulation, policies, and laws which govern the business and service of WCSI. This position requires the employees to perform their daily job duties and responsibilities in an structured work environment.

Requirements

High School Diploma with 1 years of progressively complex clerical experience.
Strong Interpersonal skills, effective oral and written communication skills.
Valid PA Driver’s License
Proof of Valid Auto Insurance
Act 34 (Criminal Record) Clearance
Act 33 (Child Abuse) Clearance
FBI Clearance
Adherence to monthly screenings of PA Medicheck List, LEIE (List of Excluded Individuals/Entities) and SAM (System for Award Management).
Adherence to all random drug screening requirements, as set forth by WCSI Policy.

Responsibilities

Answer phones and direct calls and emails in a professional manner.
Screen calls for appropriate referrals and complete applicable documentation.
Monitor WCSI security/visitor camera.
Greet and direct visitors to their WCSI contact or appointment location.
Implement WCSI’s visitor protocol, signing in/out all visitors, formal tracking of visitors, and administer visitor badges.
Process incoming and outgoing mail daily.
Assist in maintaining WCSI’s Food Pantry.
Electronic Data Filing- Responsible for accurately filing documents in the appropriate section of the client’s record within the department’s 72-hour standard.
Process requests to have client documents distributed via email, mail or fax to clients, family members and providers.
Follow established processes for recording outgoing documents.
Verify that all documents are delivered to the appropriate recipient and if sent by email, ensure that documents are transmitted via encrypted email to maintain HIPAA compliance.
Provide coverage for all Clerical positions as needed and assigned by Clerical Supervisor.
Prioritize work assignments to meet deadlines.
Distribute office supplies and other necessary items to Program staff as requested.
Prepare intake packets and assist with additional projects as assigned.
Assist with preparing for agency/program events.