Casino Service Host - Full Time ( Caesars Atlantic City)

Caesars Entertainment•Atlantic City, NJ

9d•Onsite

About The Position

Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned). Issues complementaries in accordance with established comping guidelines. Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure. Position is designated as Atlantic City Operations for cross-property marketing purposes. Starting Salary $50,000.000

Requirements

Three to five years’ experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred).
Multilingual preferred.
Excellent interpersonal, communication, problem solving, and analytical skills required.
Must present well-groomed professional appearance.
Ability to think independently in making decisions to maximize customer service experience and program profitability
Ability to effectively manage time and perform multiple tasks simultaneously.
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
Strong attention to detail with both trip logistics and customers
Must have excellent customer service skills
Must be able to listen and respond to visual and aural cues.
CER License is required

Nice To Haves

Luxury service experience preferred
Multilingual preferred

Responsibilities

Handles difficult guests and situations in a calm, professional and prudent manner.
Maintains close ties with customers to engender loyalty.
Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements
Seamless coordination with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience.
Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions.
Identifies ways to increase efficiencies and to improve products or services
Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
Stays up to date with the latest developments in both the local market and industry
Must be knowledgeable of all happenings on property and in market
Keeps track of existing products/services and/or progress on new initiatives.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy