Casino Operations Manager Swing - Maverick Casino & Hotel Elko

Maverick NV LLC•Elko, NV

1d•Onsite

About The Position

The Casino Operations Manager is responsible for overseeing the gaming operations of both Maverick Casino & Hotel and Gold Country Inn & Casino. This role involves managing and coordinating the activities of casino operations staff (Slots, Table Games, and Poker) to ensure excellent guest service. The manager will address and resolve guest complaints, make necessary repairs or adjustments to slot machines, report hazards, and enforce safety rules.

Requirements

Be 21 years of age.
Must obtain a Nevada Gaming card.
Title 31 training.
Must have management experience.
Excellent verbal and written communication skills required.
Excellent customer service skills a must.
Must be proficient in MS Word, Excel, Power Point, Access and the Internet.
Solid organizational, time-management and prioritization skills.
Must work well in stressful, high-pressured situations.
Honesty and Integrity.

Nice To Haves

College degree or equivalent education/experience preferred.
Verbal & aesthetically pleasing communication skills.

Responsibilities

Manage and coordinate activities of the casino operations (Slots, Table Games and Poker) staff to provide service to guests.
Address guest complaints and resolve or refer to the appropriate department leadership which involves the complaint.
Make repairs or adjustments to slot machines.
Report hazards and enforce safety rules.
Responsible for the operational aspects of the Slots, Table Games and Poker operations.
Responsible for running and interpreting daily reports for casino operations to be able to identify opportunities for improvement within casino operations.
Responsible for recommending and implementing approved policies and procedures for Slot, Table Games, and Poker.
Responsible for identifying and meeting staffing needs which includes interviewing, hiring, scheduling, coaching and terminations.
Ensure proper orientation and training of all Slot, Table Game and Poker procedures.
Complies with all company and departmental policies and procedures.
Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
Approves slot vouchers for payouts as required.
Monitor operational quality or safety.
Monitor patron activities to identify problems or potential problems.
Performs related and/or other duties as required.