CASINO HOST
About The Position
Magnolia Bluffs Casino in Natchez, MS is looking to add a Casino Host to the team. Hosts work closely with our casino VIPs to ensure they enjoy every visit to the property. Our Host team adds value and excitement to our guest's overall entertainment experience. This position is ideal for an outgoing, relationship-oriented individual looking to enter a growing industry. The role involves hosting parties and events, meeting clients, building relationships, conducting promotions, and gaining exposure to various segments of the hospitality industry, including gaming, dining, marketing, and hotel operations.
Requirements
- High school diploma is required.
- Energetic and outgoing personality with the ability to create a fun and exciting experience for VIPs.
- Candidates that will be successful in this position will have a combination of education and experience that focuses on exemplary customer service.
Nice To Haves
- Additional college courses or an associates degree in a related field is preferred.
- Prior casino experience is not required.
Responsibilities
- Reviews and evaluates customer confidential profiles to determine appropriate customer needs on a daily basis.
- Effectively delivers required sales and program specific goals and targets.
- Makes hotel reservations for qualified guests.
- Assists at the Saratoga Club when coverage is needed.
- Maintains relationships with VIP guests through personal contact by phone, email and in person with the ultimate goal of increasing business.
- Awards calculated complimentaries to valued guests to increase loyalty.
- Responsible for generating a positive and friendly atmosphere with all guests.
- Handles customer problems, complaints and reports all incidents to Director of Player Relations.
- Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
- Assists with special events and promotions.
- Anticipates, responds to and consistently meets or exceeds the needs of internal and external clients.
- Supports and cultivates new ideas and methods to deliver business solutions.
- Identifies ways to increase efficiencies or improve product or service.
- Keeps track of existing products/services and/or progress on new initiatives.
- Develops skills to handle increasingly complex matters.
- Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
- Politely gives consistent, timely and accurate information and finds answers when unsure.
- Responsible for working effectively as a collaborative team player.
- Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
- Promotes outstanding customer relations.
- Performs all other duties as assigned.
Benefits
- Company Paid Medical Insurance with buy up options for dependents and coverage levels.
- Affordable Dental & Vision Insurance
- Company Paid Life Insurance
- Wide Variety of Voluntary Insurance Options
- Retirement Options
- Employee Assistance Program
- Unlimited Access to National and Local Discounts
- Employee Dining Discount
- Robust Employee Recognition Program
- Health & Wellness Program
- Growth Opportunities
- PTO Schedules That Promote Work/Life Balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
