Casino Host

Bally's Chicago•Atlantic City, NJ

1d•Onsite

About The Position

The Casino Host is responsible for enhancing gaming revenues through increased visitation and player consolidation. This role focuses on creating loyalty among valued customers by building lasting relationships and utilizing marketing techniques. The Casino Host ensures a fun-filled, welcoming experience for guests, maintaining close ties through personal contact via phone and in person. Responsibilities include greeting charter arrivals at Atlantic City airport, welcoming guests during check-in/check-out, in the casino, and participating in special events. The role involves anticipating guest needs, quickly responding to requests for transportation and accommodations, and using sound judgment to make decisions in accordance with established comp guidelines. The Casino Host must handle difficult guests and situations calmly and professionally, while fully complying with all applicable rules, regulations, laws, and policies, conducting themselves with the highest levels of integrity and honesty. Other duties may be assigned.

Requirements

Ability to enhance gaming revenues through increased visitation and play consolidation of players.
Ability to create loyalty among valued customers by building lasting relationships and effectively utilizing marketing techniques.
Ability to create a fun-filled, welcoming experience for guests.
Ability to maintain close ties with guests through personal contact by phone and in person.
Ability to greet charter arrivals at Atlantic City airport.
Ability to greet guests upon check-in/ check-out, in the casino and participates in special events.
Ability to anticipate guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.
Ability to use sound judgment and make good decisions in accordance with established comp guidelines.
Ability to handle difficult guests and situations in a calm, professional and prudent manner.
Ability to fully comply with all applicable rules, regulations, laws, and policies, and conduct themselves with highest levels of integrity and honesty.

Responsibilities

Enhances the growth of gaming revenues through increased visitation and play consolidation of players.
Creates loyalty among valued customers by building lasting relationships and effectively utilizing marketing techniques.
Creates a fun-filled, welcoming experience for guests.
Maintains close ties with guests through personal contact by phone and in person.
Greets charter arrivals at Atlantic City airport.
Greets guests upon check-in/ check-out, in the casino and participates in special events.
Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.
Uses sound judgment and makes good decisions in accordance with established comp guidelines.
Handles difficult guests and situations in a calm, professional and prudent manner.
Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
Other duties as assigned.