Casino Compliance Lead

State of Maryland•Prince George's, MD

3d•Onsite

About The Position

The Casino Compliance Lead Representative performs casino compliance duties at Maryland Lottery-licensed gaming facilities, including receiving public complaints and gaming equipment shipments; monitoring facility employees and vendors; and ensuring compliance with internal controls, security and surveillance plans, and responsible gaming plans. The role performs licensing functions, supports the integrity of video lottery terminal (VLT) and table games operations, and fingerprints casino employment applicants. The position conducts investigations when warranted into VLT and table games operations, employee terminations, COMAR and internal control system (ICS) violations, criminal activity, and other matters as directed by the Lottery. The Lead serves as a liaison to law enforcement, casino management and employees, registered and certified vendors, and other relevant parties. Duties also include reviewing surveillance and security logs, assisting MLGCA Internal Audit and Accounting, liaising with the central computer system vendor, receiving and verifying video lottery, table games and sports wagering equipment, monitoring outgoing shipments, and securing keys controlled by MLGCA procedures. The employee ensures required facility signage and minimum staffing levels are maintained, and remains familiar with casino and sports wagering compliance documents, internal controls, rules, regulations, procedures, and MLGCA policies. Employees are essential personnel; during a state of emergency they are expected to report to their assigned duty stations. The position is based at MGM Casino in Oxon Hill, Maryland, and follows a four-day, 10-hour schedule Wednesday through Saturday, 7:00 a.m. to 5:00 p.m.

Requirements

Three years of experience in administrative staff or professional staff work.
The position is limited to current permanent or contractual employees of the Maryland Lottery & Gaming Control Agency.
Work a four-day, 10-hour schedule Wednesday through Saturday, 7:00 a.m. to 5:00 p.m.
If assigned duties requiring operation of a motor vehicle, possess a motor vehicle operator’s license valid in Maryland.

Nice To Haves

Experience conducting investigations related to regulatory compliance for gaming.
Lead experience assigning, reviewing, and approving the work of subordinates.

Responsibilities

Receive complaints from the public and shipments of gaming equipment.
Monitor facility employees and vendors and ensure compliance with internal controls, security plans, surveillance plans, and responsible gaming plans.
Perform licensing functions and help ensure the integrity of VLT and table games operations.
Fingerprint casino employment applicants.
Conduct investigations into gaming operations, employee terminations, COMAR and ICS violations, criminal activity, and other matters as directed by the Lottery.
Serve as a liaison to law enforcement, casino management and employees, registered and certified vendors, and other relevant persons.
Review surveillance and security logs daily to ensure incidents are documented and reported to MLGCA.
Assist MLGCA Internal Audit and Accounting Departments when requested or needed.
Serve as the on-site liaison for the central computer system vendor and ensure machines are communicating properly.
Receive and verify video lottery, table games, and sports wagering equipment, and monitor outgoing casino shipments.
Secure keys that MLGCA is required to control under internal control procedures.
Ensure facility signage complies with MLGCA regulations, particularly responsible gaming requirements.
Maintain familiarity with casino and sports wagering compliance documents, internal controls, rules, regulations, procedures, and MLGCA policies.
Observe casino areas for violations of internal controls or COMAR.
Ensure casino Security, Surveillance, and Table Games departments meet minimum staffing requirements.
Report to the assigned duty station during a state of emergency.