Casino Compliance Lead

DHRM•Richmond, VA

9h•$57,978 - $70,000•Onsite

About The Position

The Virginia Lottery is seeking a Casino Compliance Lead for its Gaming Compliance Department at its Petersburg casino. The role leads Casino Compliance Representatives (CCRs) in conducting observations, compliance inspections, and investigations to help ensure casino operators continuously comply with applicable state laws and regulations, Lottery-approved policies and procedures, and casino internal controls. The position also performs on-site activities such as fingerprinting casino employment applicants, receiving and reporting public complaints, and assisting people who wish to voluntarily exclude themselves from gaming. The lead assists the Casino Compliance Supervisor (CCS) with monitoring and supervising CCR performance, conducting compliance reviews, training staff, assigning duties, and carrying out supervisory duties when the CCS is absent. The role may lead or assist with investigations and reviews of casino submissions, prepare reports and statistical information, review CCR case-management reports for accuracy and completeness, and recommend operational, system, or policy improvements. The position also assists with staffing and scheduling and performs other duties as assigned. This is an essential, on-site position requiring rotating shifts to maintain casino coverage. The listed shift is 12:00 a.m. to 8:30 a.m. Irregular hours and travel throughout Virginia, reporting to Lottery headquarters when directed, and travel outside Virginia as needed may be required. The employee must report to or remain at work on-site as needed during declared emergencies. The role may involve exposure to secondhand smoke and intoxicated or unruly individuals. A background investigation and a valid driver’s license with a satisfactory driving history are required.

Requirements

Associate’s degree, preferably in Criminal Justice, Legal Studies, or a related field; comparable training and experience may substitute for the minimum educational requirement.
At least three years of experience in administrative work, investigative work, or regulatory compliance.
At least two years of casino experience, preferably in casino operations, investigations, or regulatory compliance.
Knowledge of state laws and regulations governing casino gaming.
Knowledge of advanced investigative principles and techniques.
Ability to manage, supervise, and direct investigative and compliance professionals.
Ability to lead project teams conducting varied regulatory compliance inspections and enforcement investigations, with coordination involving law enforcement agencies and casino personnel as needed.
Excellent oral and written communication skills.
Strong leadership and interpersonal skills, and ability to build effective working relationships with diverse groups and officials.
Proficiency with desktop applications such as Microsoft Word, Excel, and PowerPoint, and with automated databases.
Ability to document investigative findings clearly, prepare management reports, and make logical, sound decisions in critical, complex, and changing situations.
Ability to develop and document procedures that support efficient and effective workflows.
Ability to manage multiple priorities or competing responsibilities, meet deadlines, and adapt to organizational and operational changes.
Ability to maintain integrity, persuasiveness, and diplomacy when discussing controversial subject matter.
Must complete a background investigation.
Must have a valid driver’s license and satisfactory driving history.
Must be willing to work rotating shifts and report to or remain at the work site as needed during declared emergencies.
Irregular hours and travel throughout Virginia may be required, including reporting to Lottery headquarters when directed; travel outside Virginia may also be required.

Nice To Haves

Supervisory experience.
Casino experience in casino operations, investigations, or regulatory compliance.
Associate’s degree in Criminal Justice, Legal Studies, or a related field.

Responsibilities

Lead Casino Compliance Representatives in casino procedure observations, compliance inspections, and investigations.
Assist the Casino Compliance Supervisor in monitoring CCR performance, documenting deficiencies, and reporting status.
Assist with supervising or executing Compliance Plan reviews, including observations in Slots, Table Games, Poker, Retail Sportsbook, Key Watcher, Surveillance, Cage, Drop, and Count areas.
Help ensure continued adherence to casino internal controls, property rules, regulations, procedures, and other governing directives.
Assist the CCS in providing training to CCRs and perform supervisory duties when the CCS is absent.
Assign duties to CCRs as needed.
Lead CCRs or perform administrative tasks, including receiving casino patron complaints and reporting them to the CCS, fingerprinting potential casino employees for licensing, delivering licensed employee badges to the property’s HR department, and assisting people signing up for the Virginia Exclusion Program.
Lead or assist with investigations as directed by the CCS.
Lead or assist with reviews of casino submissions, including internal controls, standard operating procedures, and game rules, as directed by the CCS.
Prepare status reports and compile statistical information as requested by management.
Prepare written reports after investigating incidents occurring within the casino.
Review CCR reports submitted through the Lottery’s case-management system to ensure they are complete and accurate.
Make operational, system, or policy recommendations to the CCS.
Maintain proficiency in assigned databases and other resources.
Assist with staffing and employee scheduling.
Research available data and compile findings in response to investigative or administrative inquiries.
Ensure appropriate actions are taken regarding casino regulatory requirements for the Virginia Lottery and casino operations.
Conduct and monitor CCR performance in completing assigned tasks; routinely assess staff development and performance; and ensure timely completion of tasks and investigations.
Perform other duties as assigned.