Casino Compliance Lead

Virginia Information Technologies Agency•Richmond, VA

2d•$57,978 - $70,000•Onsite

About The Position

The Virginia Lottery is seeking a Casino Compliance Lead for its Gaming Compliance Department at its Petersburg casino. The position leads Casino Compliance Representatives (CCRs) in observing casino procedures, conducting compliance inspections and investigations, and supporting the casino operator’s ongoing compliance with applicable state laws and regulations, approved policies and procedures, internal controls, property rules, and other governing directives. The role assists the Casino Compliance Supervisor (CCS) with monitoring CCR performance, supervising or conducting compliance reviews, providing staff training, and carrying out supervisory duties when the CCS is absent. The lead may assign work, support investigations, review casino submissions such as internal controls and standard operating procedures, and handle administrative tasks including patron complaints, applicant fingerprinting, employee badge delivery, and assistance with voluntary enrollment in the Virginia Exclusion Program. The position also prepares investigation and status reports, reviews CCR case-management reports for completeness and accuracy, compiles statistics, researches data in response to inquiries, and recommends operational, system, or policy improvements. It assists with staffing and scheduling and maintains proficiency with assigned databases and resources. The position is essential and requires onsite work, rotating shifts, and reporting during declared emergencies as needed. The listed shift is 12:00 a.m. to 8:30 a.m.; irregular hours and travel may also be required. The employee will be exposed to secondhand smoke and intoxicated or unruly individuals.

Requirements

Associate’s degree, preferably in Criminal Justice, Legal Studies, or a related field; comparable training and experience may substitute for the minimum education requirement.
At least three years of experience in administrative work, investigations, or regulatory compliance.
At least two years of casino experience.
Knowledge of state laws and regulations governing casino gaming.
Knowledge of advanced investigative principles and techniques.
Ability to manage, supervise, and direct investigative and compliance professionals.
Ability to lead project teams conducting regulatory compliance inspections and enforcement investigations, including coordination with law enforcement agencies and casino personnel when needed.
Excellent oral and written communication skills.
Strong leadership and interpersonal skills.
Ability to build effective working relationships with diverse groups of people and officials.
Proficiency with desktop applications such as Microsoft Word, Excel, and PowerPoint, and with automated databases.
Ability to document investigative findings clearly, prepare management reports, and make sound, logical decisions in critical, complex, and changing situations.
Ability to develop and document procedures for efficient and effective workflows.
Ability to manage multiple priorities or competing responsibilities, meet deadlines, and adapt to organizational and operational changes.
Ability to maintain integrity, persuasiveness, and diplomacy when discussing controversial subject matter.
Must complete a background investigation.
Valid driver’s license and satisfactory driving history.
Must be willing to work rotating shifts and onsite during declared emergencies as needed; irregular hours and travel throughout Virginia, to Lottery headquarters when directed, and outside Virginia as needed may be required.

Nice To Haves

Supervisory experience is preferred.
Casino experience in casino operations, investigations, or regulatory compliance is preferred.

Responsibilities

Lead Casino Compliance Representatives in casino procedure observations, compliance inspections, and investigations.
Assist the Casino Compliance Supervisor in monitoring CCR performance, documenting deficiencies, and reporting status.
Assist with supervising or executing compliance reviews, including observations in Slots, Table Games, Poker, Retail Sportsbook, Key Watcher, Surveillance, Cage, Drop, and Count areas.
Support continued compliance with casino internal controls, property rules, regulations, procedures, and other governing requirements or directives.
Assist the CCS in providing training to CCRs and perform supervisory duties in the CCS’s absence.
Assign duties to CCRs as necessary.
Lead or perform administrative tasks, including receiving and reporting casino patron complaints, fingerprinting potential casino employees, delivering licensed employee badges to property HR, and helping individuals enroll in the Virginia Exclusion Program.
Lead or assist with investigations as directed by the CCS.
Lead or assist with reviewing casino submissions, including internal controls, standard operating procedures, and game rules, as directed by the CCS.
Prepare status reports, compile requested statistical information, and write reports following investigations of casino incidents.
Review CCR reports in the Lottery case management system for completeness and accuracy.
Make operational, system, or policy recommendations to the CCS.
Maintain proficiency in assigned databases and other resources.
Assist with staffing and employee scheduling.
Research available data and compile findings for investigative or administrative inquiries.
Ensure appropriate actions are taken in relation to casino regulatory requirements and casino operations.
Monitor CCR task completion and assess staff development and performance to support efficiency and productivity.
Ensure timely completion of assigned tasks and investigations.