Casino Cashier-Full-Time(Bettendorf)

Caesars Entertainment•Bettendorf, IA

About The Position

The Cage Cashier and Caesars Rewards representative safeguards company assets while adhering to company policies, departmental procedures, and applicable gaming regulations. The role delivers exceptional customer service, explains casino programs and promotions to guests, and ensures accuracy in financial transactions. The representative performs cage functions, supports player satisfaction, promotes Caesars Rewards and property offerings, and maintains customer account accuracy, data integrity, and confidentiality.

Requirements

Must be able to obtain a Class “C” gaming license.
High school diploma or equivalent preferred.
Proficiency in Microsoft Word, Excel, computer programs, and a 10-key calculator.
Strong interpersonal, teamwork, and guest service skills.
Ability to remain composed and professional in all situations.
Well-groomed appearance to promote a positive image.
Ability to read, write, speak, and understand English.
Ability to stand for long, extended periods of time.
Ability to lift up to 35 pounds.
Ability to push and pull heavy carts on the casino floor.
Ability to bend, reach, kneel, twist, and grip items while working at the assigned area.
Ability to respond to visual and aural cues.
Ability to work in moderate to loud noise conditions.

Responsibilities

Provide courteous and efficient customer service in accordance with established standards.
Accurately process customer transactions, including exchanging chips and cash equivalents for cash.
Perform all cage functions with precision.
Collaborate with team members within the department and across other departments to ensure smooth operations.
Maintain compliance with internal controls and regulatory requirements.
Deliver guest service with urgency and professionalism and serve as a role model for Caesars Rewards and customer service.
Maintain consistent attendance and adhere to departmental and company policies.
Adapt to changing business needs and attend required meetings and training sessions.
Promote Caesars Rewards benefits and offer the Caesars Rewards Visa to every guest.
Cross-sell property amenities and events and execute promotions accurately.
Create and maintain accurate customer accounts while ensuring data integrity and confidentiality.
Support departments to enhance player satisfaction.
Comply with state, federal, and regulatory requirements.
Perform other assigned duties.