Casino Cage Cashier and Rewards Representative

Caesars Entertainment•South Lake Tahoe, CA

About The Position

This position meets casino and patron cash needs while promoting the company’s customer loyalty program. The representative welcomes guests, provides courteous service, explains and promotes Caesars Rewards, and cross-sells property events and amenities. The role also handles casino cashiering activities, including processing cash, coin, chip, coupon, credit, and promotional transactions; maintaining cashier inventory and records; and reconciling end-of-shift paperwork and funds. The representative follows company policies and applicable laws and regulations, maintains customer data integrity, resolves guest issues, and supports excellent service outcomes. The position is based at Harrah’s and Caesars Republic Lake Tahoe. It requires obtaining and maintaining a Nevada gaming license, passing quarterly gaming-regulation exams, and working in a casino environment that may be noisy and exposed to tobacco smoke. The role includes extended periods of standing and other physical activities, including handling and lifting cash, coins, chips, and racks.

Requirements

High school degree or equivalent.
Demonstrated success in a money-handling position.
Previous customer service or retail experience.
Team-player approach, excellent guest-relations and verbal communication skills, and a strong commitment to success.
Strong math skills, including the ability to add, subtract, multiply, and divide.
Excellent computer skills, including entering, retrieving, and interpreting information.
Ability to maintain composure and excellent guest relations under all circumstances.
Ability to memorize information about events, promotions, and services.
Strong interpersonal and teamwork skills.
Ability to qualify for, obtain, and maintain a gaming license from the Nevada Gaming Control Board.
Ability to write numbers and letters legibly and maintain neat, orderly records and work.
Ability to count currency, coins, and chips of various denominations, whether individually stacked or arranged in racks.
Ability to pass quarterly exams on gaming regulations.
Ability to work in a smoke-filled environment.
Ability to uphold and demonstrate the highest level of integrity and recognize the standards required in a regulated business.
Ability to act as a role model, represent Caesars Entertainment positively, and encourage others to do the same.
Good close and medium-distance vision.
Manual dexterity for handling currency, coins, keys, chips, and buttons.
Ability to distinguish between chip colors and coin-wrapper colors.
Ability to push or pull up to 100 pounds and lift or carry 40 pounds.
Ability to lift full silver racks off a four-foot counter.
Ability to stand for long periods and to walk, stoop, talk, hear, reach at least two feet across a counter, bend, squat, and move about the casino and work area.
Ability to work in a noisy environment and possible exposure to guests who use tobacco products.

Responsibilities

Greet and welcome customers as a company representative.
Serve as a Caesars Rewards and customer service role model for other team members.
Support and promote the Caesars Rewards program, special events, promotions, and player programs.
Communicate the benefits of the tiered card program and encourage players to consolidate their play.
Cross-sell property events, promotions, and amenities such as hotels and restaurants.
Build customer confidence in Caesars Rewards through customer interactions.
Resolve customer issues using the Spotlight on Success model and Service Recovery tools.
Follow company policies and procedures and applicable federal and state laws.
Ensure customer data integrity and work toward excellent service scores.
Create and maintain customer accounts using Harrah’s computer systems.
Maintain and account for funds entrusted to the cashier during each shift.
Provide prompt, friendly, courteous service to internal and external guests, using Spotlight on Service skills.
Conduct coin, chip, and coupon transactions for guests and team members.
Provide information to guests or refer them to appropriate staff or facilities.
Redeem marketing promotion coupons.
Distribute cash to other departments, cashiers, and the bank, and distribute chips to gaming areas.
Verify revenue drops from the Count Room and accept them into cashier inventory.
Verify and reconcile end-of-shift paperwork, cash, and chips.
Cash personal checks and obtain cash advances on credit cards for patrons.
Process casino credit applications.
Pass quarterly exams on gaming regulations.
Maintain neat and orderly records and work, and uphold regulatory, company, and department policies.