Casino Cage - Cage Supervisor - NonEx

Churchill Downs Incorporated•Oxford, ME

2d•Onsite

About The Position

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and has experienced significant growth since its opening in 2012. The casino offers a variety of gaming options, including 23 table games and over 900 slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, along with a 107-room hotel that includes 6 suites. The casino's core values—safety, cleanliness, compliance, and friendliness—underscore its commitment to creating a positive experience for team members and guests. Oxford Casino Hotel continually strives for learning, growth, and improvement, and is seeking to welcome a new member to its team.

Requirements

High school diploma or general education degree (GED) required.
Must successfully pass a pre-employment background check.
Must be able to obtain and maintain a Maine State Dual Gaming/Sportsbook License.
Must be able to obtain an employer identification number (EIN) and obtain and maintain federal Occupational Tax and Registration Return for Wager (Form 11-C).
Three (3) years of cash handling experience required.
Three (3) years of guest service experience required.
The ability to evaluate situations and make effective, sound decisions and problem-solve is required.
Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

Nice To Haves

Two (2) years of Cage Cashier or Vault Cashier experience or equivalent casino positions is preferred.

Responsibilities

Leads and supervises Cage Cashiers and Vault Cashiers in the effective and efficient operation of Cage, Sportsbook, and Reward’s Club operations.
Provides outstanding guest service to all internal and external guests.
Ensures all team members comply with department, company, state, and federal policies and procedures.
Provides training and professional career development for Cage Cashiers and Vault Cashiers.
Performs administrative duties including accurate data entry, completing department file documentation, and communicating concerns with management and other departments.
Promotes an environment conducive to high-quality guest service, including handling guest disputes.
Investigates, resolves, reports, and takes corrective action on discrepancies and variances, including cash overages/shortages, team member conflict, and attendance issues.
Demonstrates the ability to perform all functions of Cage Cashier and Vault Cashier positions.
Verifies the casino bank deposit.
Performs random audits of Cage Cashiers to ensure compliance with department policies, procedures, and internal controls.
Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations, including the Bank Secrecy Act, Title 31, and Suspicious Activity Reporting.
Maintains courteous and effective working relationships with others.
Complies with all department and company policies and procedures, regulations, internal controls, and government rules and regulations.
Performs all other duties as assigned.