Supervisor - Cage

Casino and•Chicago, IL

1d•Onsite

About The Position

As a Cage Supervisor, you will support all cage operations. In addition, you will ensure the team adheres to company and state policies and regulatory requirements.

Requirements

Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Must have at least one year of supervisory experience
Must be able to handle large money transactions accurately and reconcile vault impressment
Must have a working knowledge of all Microsoft Office suite products and must be able to learn other software programs easily
Must have excellent interpersonal and communication skills
Must have above-average math skills and pass a math assessment issued by the company
Must pass a color vision assessment test issued by the company

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Ensure adherence to all policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Monitor cage procedures to ensure compliance with the company’s internal controls
Closely supervise all cash flow and accompanying transactions into and out of the cage; ensure tight security is maintained in the cage
Make direct contact, either by phone or face-to-face, with customers when taking credit applications
Make direct contact with other casinos to obtain and document patron casino credit information
Authorizes lines of credit
Review mail-in markers payments, return check logs and return marker logs
Maintain an accurate cash bank and balance money at the end of each shift; investigate all variances and report discrepancies to management as needed
Investigate and resolve customer complaints
Assist with the preparation of daily and weekly reports
Monitor equipment and inventory supplies for cage operations
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Assist with selecting, training, and developing team members through education, training, coaching, and corrective action
Perform cage cashier duties as needed
Perform other duties as assigned