Cashier

Kroger Rochester Hills•Harper Woods, MI

12h

About The Position

The Cashier works in the Front-end department and reports to Store Management. The role creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The Cashier supports the Customer 1st strategy, promotes excellent service among associates, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions or make product suggestions.
Remain visible and actively greet, engage with, and assist customers.
Process customer transactions quickly, accurately, and efficiently.
Use the Point of Sale (POS) system and process cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, rain checks, loyalty offers, and coupons according to company policy and checkout procedures.
Follow company limits on cash shortages and overages and work honestly and effectively to control loss.
Follow guidelines for restricted-sale items, including alcohol, tobacco, fireworks, and videos.
Collaborate with Front-end associates to encourage teamwork.
Report pricing discrepancies to the Scan Coordinator.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, maintain proper temperatures in cases and coolers, and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify Store Management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.