Cashier - Seasonal Position Kenwood Pottery Barn

Williams-Sonoma • Cincinnati, OH

1d • Onsite

About The Position

The Cashier supports the customer experience at Pottery Barn by providing personalized service at the cash wrap, processing transactions accurately, and helping customers select products and understand relevant promotions, product information, and services. The role also maintains the cash wrap area, uses available resources to resolve customer issues, and contributes to a lively, respectful, and team-oriented store environment. This is identified as a seasonal position.

Requirements

• Love closing a sale and be able to demonstrate an ability to exceed goals.
• Thrive in an entrepreneurial environment and look for creative ways to approach work.
• Be passionate about building lasting customer relationships through capturing contacts, reconnecting, and promoting company inspiration, events, services, brand credit cards, and product launches.
• Ask questions to understand customers’ personal style and needs.
• Work successfully as part of a team and independently, managing one’s own work.
• Have 1–2 years of experience in a customer service role.
• Demonstrate the ability to prioritize and handle multiple tasks simultaneously.
• Be able to remain mobile on the sales floor for extended periods.
• Be able to operate a POS system.
• Be able to lift and mobilize items up to 75 lbs. using appropriate equipment and safety techniques.
• Full-time associates are expected to have open availability to meet business needs.
• Part-Time Flex associates must be available for at least two regularly scheduled weekend shifts (Friday, Saturday, and/or Sunday) and two shifts during the week (Monday through Thursday); availability must include two separate weekend days. Associates scheduled for 20 or more hours weekly need greater availability to meet business needs.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Keep the store environment lively and upbeat for customers and teammates.
• Engage multiple clients at the cash wrap and create a positive, lasting impression through personalized service.
• Accurately and efficiently process register/POS transactions, sales, returns, and exchanges.
• Ensure merchandise is rung and priced accurately, using appropriate price overrides when needed.
• Communicate product information, care, maintenance, timeframes, and delivery details to manage customer expectations.
• Affirm customers’ purchases and suggest additional merchandise that complements their selections.
• Inform clients about promotions that may affect their purchases.
• Share information and testimonials about products, in-store events, and workshops.
• Maintain visual standards and supplies in the cash wrap area.
• Use available resources to help customers obtain what they want and resolve issues.
• Perform other duties assigned by management and comply with Company policies and procedures.
• Help foster an environment where associates are treated fairly, with dignity and respect, in accordance with the People-First Philosophy.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED