Cashier - Seasonal Position Kenwood Pottery Barn

Williams-Sonoma • Cincinnati, OH

1d

About The Position

The Cashier helps create a lively, upbeat store experience by providing personalized service at the cash wrap and accurately handling POS transactions, sales, returns, and exchanges. The role includes communicating product information, care and maintenance guidance, delivery timeframes, and promotions; suggesting complementary merchandise; and sharing information about products, events, and workshops. The Cashier also maintains the cash wrap’s visual standards and supplies, uses available resources to address customer needs and resolve issues, and follows company policies and procedures while fostering a fair, respectful environment for associates.

This is a seasonal position. The posting describes both full-time and part-time flex availability expectations: full-time associates are expected to have open availability, while part-time flex associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts. Additional availability may be required to be scheduled for 20 or more hours weekly.

Requirements

• Love closing sales and demonstrate the ability to exceed goals.
• Thrive in an entrepreneurial environment and look for creative ways to approach work.
• Build lasting customer relationships by capturing contacts, reconnecting, and promoting company brands, credit cards, product launches, events, and services.
• Ask questions to understand customers’ personal style and needs.
• Work effectively in a team and independently, and manage one’s own work.
• High school diploma or equivalent preferred.
• 1–2 years of experience in a customer service role.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to remain mobile on the sales floor for extended periods.
• Ability to operate a POS system.
• Ability to lift and mobilize medium to large items weighing up to 75 lbs. using appropriate equipment and safety techniques.
• Full-time associates must have open availability to meet business needs.
• Part-time flex associates must be available for at least two regularly scheduled weekend shifts and two weekday shifts; weekend availability must be on two separate days.
• Associates seeking schedules of 20 or more hours per week may need availability beyond the minimum stated for part-time flex associates.

Responsibilities

• Keep the store atmosphere lively and upbeat for customers and teammates.
• Engage multiple customers at the cash wrap and provide personalized service that makes a positive, lasting impression.
• Accurately and efficiently process POS transactions, sales, returns, and exchanges.
• Ensure merchandise is rung up and priced accurately, using appropriate price overrides when needed.
• Communicate product information, care, maintenance, timeframes, and delivery details to manage customer expectations.
• Affirm customers’ purchases and suggest additional merchandise that complements their selections.
• Inform customers of promotions that may affect sales.
• Share information and testimonials about products, in-store events, and workshops.
• Maintain visual standards and supplies in the cash wrap area.
• Use available resources to meet customer needs and resolve issues.
• Perform other duties assigned by management and comply with company policies and procedures.
• Help foster a fair environment in which associates are treated with dignity and respect.

Benefits

• Discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED