Cashier - GCM

Lindt & Sprüngli (Canada), Inc•San Francisco, CA

About The Position

The Cashier is a brand ambassador who greets guests and processes purchases through the electronic register system. Ghirardelli’s Restaurant and Retail division has more than 700 colleagues and aims to change the way consumers experience chocolate while making Ghirardelli America’s #1 premium chocolate company. The role also supports guest service throughout the sales floor, including answering product and pricing questions, replenishing goods, offering samples, and assisting colleagues with guest activity and store operations. Starting pay is $21.00 per hour. A bonus and/or long-term incentive may be included as part of the compensation package. Applicants with criminal histories will be considered in accordance with applicable fair chance laws; where permitted by law, job-related background and drug screening may be required.

Requirements

Basic math skills.
Strong oral and written communication skills relevant to the position.
Ability to work with little or no supervision.
Ability to work with a diverse team and handle adversity professionally.
Ability to manage time effectively.
Computer literacy in register systems.
Knowledge of POS systems.
Propensity to provide superior guest service.
0–2 years minimum experience in retail or restaurant cashiering.

Nice To Haves

High school diploma preferred.

Responsibilities

Greet each guest positively using verbal and non-verbal communication.
Process purchases using scanner technology or an electronic keypad.
Bag purchases appropriately and wrap breakable items when necessary.
Upsell to guests using established and appropriate procedures.
Complete transactions using proper cash-handling techniques or credit card processing.
Close each transaction with a friendly greeting and invite the guest to return.
Assist guests on the sales floor with purchases when not processing transactions.
Use product and pricing knowledge to answer guest inquiries and identify upselling opportunities.
Replenish durable and perishable goods as needed.
Answer the shop phone and respond professionally to guest service needs.
Assist Chocolateers, supervisors, and management in monitoring guest activity and creating an engaging guest experience.
Assist with pre-packing items, gift-wrapping, and inventory control and management when necessary.
Offer product samples to guests.