Cashier - Hotel Operations

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

24d•Onsite

About The Position

Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival. Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures. Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions. Expresses positive body language and attitude while delivering superior customer service at all times. Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings. Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Supervisor swiftly. Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.). Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts. Must be capable of viewing computer monitors/screens for extended periods of time. Maintains accurate property information through property fact sheet and other forms of communication. Able to travel to and from cashiering location situated outside the main building. Assure all safety policies and procedures are followed. Able to attend training and meetings as and when required. Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Other duties as assigned.

Requirements

High school diploma, GED, or equivalent required.
One year of cashier experience, or an equivalent combination of education and experience.

Nice To Haves

High School Diploma or equivalent preferred

Responsibilities

Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
Creates a culture of high ethical standards, integrity and service at all times
Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
Expresses positive body language and attitude while delivering superior customer service at all times
Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings
Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Supervisor swiftly.
Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.)
Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts.
Must be capable of viewing computer monitors/screens for extended periods of time
Maintains accurate property information through property fact sheet and other forms of communication.
Able to travel to and from cashiering location situated outside the main building.
Assure all safety policies and procedures are followed
Able to attend training and meetings as and when required.
Report for duty punctually wearing the correct uniform/attire.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned