Cashier - Thrive

City of Lewisville, TX

3d • $15 - $17

About The Position

The Cashier provides outstanding customer service to Thrive guests and assists them in person and by phone with facility memberships, class registration, facility reservations, and related procedures. The role processes payments for Thrive services, makes changes to reservations, classes, and memberships, issues receipts, balances the cash drawer, and prepares reports for Finance and deposits. The Cashier also provides guests with information about the facility, Parks and Recreation, and the City.

The position requires a high school diploma or GED and six months of cashier experience, though a relevant combination of education, experience, certifications, and licenses may substitute. Within 30 days of hire, the employee must be able to receive and maintain CPR/AED and current First Aid certifications. Employment is contingent on passing a criminal background check and pre-employment drug test, and the employee must have acceptable credit history and demonstrate consistent financial responsibility. A basic math skills test may be required. Bilingual skills are preferred.

The work is performed in a busy recreation center with frequent public interaction, interruptions, varying noise and activity levels, and periods of high customer volume. Employees must remain professional and courteous when addressing customer concerns and be able to respond appropriately to routine emergencies. The role requires extended sitting or standing, moving around the facility, frequent use of hands and fingers to operate equipment, and occasional lifting, carrying, pushing, or pulling of items weighing up to approximately 20 pounds.

The facility operates seven days a week, from early morning to evening. Team members typically work standard eight-hour shifts, with schedules varying according to facility needs. Employees must be available for a flexible schedule that may include days, nights, weekends, and holidays. The hourly salary range is $14.65–$17.17. Starting pay for new hires is $14.65 per hour; pay may increase with consecutive years of service in the position, up to $17.17 per hour in the sixth year.

Requirements

• High school diploma or GED.
• Six months of cashier experience; an acceptable combination of related education, experience, certifications, and licenses may substitute for the stated requirements.
• Within 30 days of hire, be able to receive and maintain a CPR/AED Certificate and current First Aid Certificate.
• Pass a criminal background check and pre-employment drug test.
• Have acceptable credit history and demonstrate consistent financial responsibility.
• Basic cash-handling skills, including making change and processing payments.
• Basic customer service, communication, and math skills.
• Ability to handle cash and process other payment transactions.
• Ability to communicate clearly and courteously with guests and team members, orally and in writing.
• Ability to operate a cash register, personal computer, multi-line telephone, and relevant software and technology.
• Ability to follow instructions, safety practices, and standard operating procedures; perform work accurately; accept accountability; and attend work regularly and punctually.
• Ability to work effectively and cooperatively with people regardless of protected or other listed characteristics.
• Ability to sit or stand for extended periods, bend, reach, stoop, and move around the facility as needed.
• Ability to frequently use hands and fingers to operate equipment and handle cash, coins, receipts, and documents.
• Ability to occasionally lift, carry, push, or pull supplies or equipment weighing up to approximately 20 pounds.
• Ability to remain professional, courteous, and calm with members of the public, including upset or dissatisfied guests, and respond appropriately to routine customer service concerns and emergencies.

Nice To Haves

• Bilingual skills.
• Familiarity with using a cash register, or willingness to learn.

Responsibilities

• Provide customer service to Thrive guests in person and by phone.
• Assist guests with facility memberships, class registration, facility reservations, and related procedures.
• Receive and process payments for Thrive services by mail, phone, and in person.
• Make changes to reservations, classes, and memberships, and issue receipts.
• Balance the cash drawer and prepare reports for Finance and deposits.
• Provide guests with information about the facility, Parks and Recreation, and the City.
• Follow standard operating procedures and established facility procedures.
• Attend work as assigned and work a flexible schedule, including days, nights, weekends, and holidays as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED