PT Sales Associate Cashier (Evening and Weekend Availability)

Ahold Delhaize•Chapel Hill, NC

2d•Onsite

About The Position

The Cashier (Sales Associate) provides fast, easy, flexible, and friendly customer service in accordance with Food Lion customer service standards. The role supports a positive shopping experience, works cooperatively with store associates, and assists the Customer Service Manager and Assistant Customer Service Manager in maintaining Front End standards and maximizing sales through excellent service. The position handles checkout transactions and customer requests, maintains accurate cash control, and helps keep the workstation and front end neat, clean, safe, and properly supplied. It also involves retrieving shopping carts, completing required training, and performing other duties as assigned.

Requirements

High school graduate or equivalent preferred.
Effective communication and customer service skills.
Ability and willingness to learn multiple tasks and the technical requirements of the job.
Ability to perform the technical requirements of cashier and service center work.
Must meet minimum age requirements for specific job functions.
Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Ability to use computers and other communication systems required for job functions.
Ability to perform repetitive hand and arm motions.
Ability to bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
Ability to pull or push up to 75 lbs. occasionally.
Ability to stand throughout the shift and frequently walk short distances.
Ability to handle substances associated with cleaning and packaging materials, fresh produce, house plants or flowers, and household cleaners.
Ability to frequently or continuously handle paper and coin currency and operate equipment such as a cash register, lottery machine where applicable, scanner, computer, and calculator.
Frequent reaching and grasping at waist level, and occasional reaching above shoulder or below waist level.
Ability to meet established volume activity standards for the position.
Ability to tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
Sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Responsibilities

Provide prompt, accurate, friendly service and engage customers to create a positive shopping experience.
Greet customers and use their names whenever possible.
Unload groceries from carts onto the belt, grouping items such as cold products to make bagging easier.
Check the bottom of every cart and under baby seats for items before completing an order.
Follow correct bagging procedures and use bags according to type.
Scan customers’ orders and process payments according to standard practice.
Avoid personal conversations with associates when customers are present.
Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
Follow refund and error-correction procedures, maintain accurate cash control, and perform overrides according to procedures.
Identify customers who need assistance and offer to take their orders to their cars.
Stay alert and call for assistance when needed to meet service standards.
Check prices quickly and accurately; be courteous and helpful to other associates.
Wear the required Food Lion uniform, apron, and name badge, and maintain a neat, clean appearance in accordance with the dress code.
Retrieve shopping carts from parking lots and cart corrals using the tether strap according to standard practice.
Keep the workstation and front end neat and clean.
Report register malfunctions to the Customer Service Manager or Manager on Duty.
Keep the MVP savings center kiosk supplied with paper and ensure it is working properly.
Follow company guidelines, policies, and standard practices.
Observe and correct unsafe conditions that could cause associate or customer accidents.
Notify Quality Assurance of front-end cleaning issues or required maintenance.
Successfully complete computer-based training and training aid courses.
Perform all other duties as assigned.
Where applicable, move empty bottles and containers from the front end to the back room.