Cashier III

kate spade new york•Grand Rapids, MI

1d•$15 - $20

About The Position

The Cashier plays a key role in delivering an exceptional customer experience at Coach. This position provides efficient, friendly service at the cashwrap while maintaining operational accuracy and supporting team development. As a brand ambassador, the Cashier creates a lasting impression through genuine interactions and adherence to Coach Service standards. The role includes serving customers at checkout, promoting the Insider Program and sales add-ons, managing cash and transaction processes accurately, and handling returns, repairs, and damaged goods according to company standards. The Cashier also helps maintain the cashwrap and equipment, completes end-of-shift audits with management, and assists with training and mentoring other cashiers. The schedule must be flexible to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays. The role requires lifting at least 25 lbs. regularly and up to 50 lbs. occasionally, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom. The listed duties are representative and are not an exhaustive list of performance requirements.

Requirements

At least 1 year of experience in cashier or retail roles; a combination of education and experience will be considered.
Familiarity with POS systems, mobile technology, and basic computer skills.
Ability to work in a fast-paced environment.
Strong English language proficiency (for EU roles).
Ability to work a flexible schedule that meets business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury retail experience.

Responsibilities

Deliver exceptional customer service at checkout, greet customers warmly, and create a lasting impression.
Act as an ambassador for the Insider Program and promote add-on sales and gift cards.
Maintain accuracy in cash handling and media management, and comply with all policies.
Process returns, repairs, and damaged goods according to company standards.
Complete end-of-shift audits with management.
Keep the cashwrap organized and clean; monitor equipment and report issues promptly.
Assist in training and mentoring cashiers to uphold service and operational excellence.